Guide to Technical Communication

"I had the pleasure of working with Don on a webinar for TrainSignal on the topic of customer service for IT professionals. Don is an excellent public speaker and his knowledge of the subject was superb, after all he did write the book on the topic. What I liked about..."

"After enhancing the technical competency of our team, your course was a perfect complement to our efforts in improving the level of service we provide to our customers."

"I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account..."

"Thanks for exceeding our expectations. I enjoyed not only the message but the style in which it was delivered. You are a real Pro!"

"Excellent job. It really got me thinking about my customers and found areas where I can improve myself."

"The results were fantastic immediately … watching three of my team members who were struggling with the very topics you were touching on. They were passionate about it, they were excited. They went out to the client they'd had a difficult interaction with and immediately resolved it."

"Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it."

"Don was able to really help focus our IT team on service delivery by providing tools, concepts and stories that enabled our highly qualified group to excel even more-delivering clear and obvious business value."

"I had the pleasure of working with Don on a webinar for TrainSignal on the topic of customer service for IT professionals. Don is an excellent public speaker and his knowledge of the subject was superb, after all he did write the book on the topic. What I liked about..."

"After enhancing the technical competency of our team, your course was a perfect complement to our efforts in improving the level of service we provide to our customers."

"I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account..."

"Thanks for exceeding our expectations. I enjoyed not only the message but the style in which it was delivered. You are a real Pro!"

"Excellent job. It really got me thinking about my customers and found areas where I can improve myself."

"The results were fantastic immediately … watching three of my team members who were struggling with the very topics you were touching on. They were passionate about it, they were excited. They went out to the client they'd had a difficult interaction with and immediately resolved it."

"Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it."

"Don was able to really help focus our IT team on service delivery by providing tools, concepts and stories that enabled our highly qualified group to excel even more-delivering clear and obvious business value."

"I had the pleasure of working with Don on a webinar for TrainSignal on the topic of customer service for IT professionals. Don is an excellent public speaker and his knowledge of the subject was superb, after all he did write the book on the topic. What I liked about..."

"After enhancing the technical competency of our team, your course was a perfect complement to our efforts in improving the level of service we provide to our customers."

"I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account..."

"Thanks for exceeding our expectations. I enjoyed not only the message but the style in which it was delivered. You are a real Pro!"

"Excellent job. It really got me thinking about my customers and found areas where I can improve myself."

"The results were fantastic immediately … watching three of my team members who were struggling with the very topics you were touching on. They were passionate about it, they were excited. They went out to the client they'd had a difficult interaction with and immediately resolved it."

"Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it."

"Don was able to really help focus our IT team on service delivery by providing tools, concepts and stories that enabled our highly qualified group to excel even more-delivering clear and obvious business value."