Customer Service
An 8-section online course based on Don Crawley’s IT customer service methodology, teaching practical communication, empathy, listening, and relationship-building skills for technical support professionals.
Transform technical support interactions with practical, IT-specific customer service training built for help desks, MSPs, and internal IT teams. Compassionate Geek helps technicians strengthen communication, empathy, listening, and emotional intelligence so they can resolve issues more calmly, reduce friction, and build lasting trust with users while maintaining strong technical credibility.
IT-specific customer service courses for individuals, support teams, managers, and organizations building stronger service cultures.
An 8-section online course based on Don Crawley’s IT customer service methodology, teaching practical communication, empathy, listening, and relationship-building skills for technical support professionals.
A premium TeamLogic IT-focused group course covering proven customer service secrets, service delivery practices, and team-based methods for creating exceptional technical support experiences.
A live, instructor-led training engagement available across North America, giving IT teams direct interaction, customized discussion, and practical application of customer service best practices.
A focused course that helps IT professionals recognize emotions, manage difficult interactions, understand others, and build stronger workplace and customer relationships.
A professional development course teaching technical staff how to listen more effectively, earn respect, reduce misunderstandings, and improve everyday support conversations.
A practical platform for purchasing and managing group course licenses, assigning seats, and supporting team-wide enrollment across available Compassionate Geek training programs.
Compassionate Geek training helps technical support teams move beyond ticket closure and deliver service that users remember. Courses blend real-world IT experience with customer service principles such as competence, compassion, empathy, listening, and respect. With online, group, individual, multilingual, and in-person options, organizations can build a more consistent, human-centered support culture at scale.
See how IT teams build stronger relationships through practical, human-centered service training.
Compassionate Geek helps technical teams deliver support with skill, clarity, and empathy.
Courses are built specifically for IT professionals, MSPs, help desks, and technical support teams.
Training is authored by Don R. Crawley, founder and author of The Compassionate Geek.
Group, individual, online, multilingual, and in-person formats support teams of different sizes.
The proprietary certification program helps organizations demonstrate commitment to customer service excellence.
Author-led IT customer service training with global reach.
Founder and Author
Don R. Crawley is the founder of Compassionate Geek and author of the acclaimed book 'The Compassionate Geek,' based in Auburn, Washington, near Seattle. As a recognized thought leader in IT customer service and professional development, Don built his company on the philosophy that IT work is fundamentally about crafting creative technical solutions to perplexing human problems — not just managing technology. He develops comprehensive educational content, including courses, infographics, and training programs, delivered globally through an on-demand portal and virtual live-video presentations in English, French, and Spanish. Don's work helps IT professionals and organizations worldwide strengthen both their technical competence and interpersonal skills, driving superior customer satisfaction, loyalty, and long-term success for IT teams and managed service providers alike.
For technical support teams, the best course is one built specifically around IT service interactions, not generic customer service scripts. Compassionate Geek’s Customer Service Secrets of Successful IT Pros is designed by IT professionals for IT professionals and covers communication, empathy, listening, respect, and practical techniques for improving customer satisfaction in technical environments.
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Training developed by a recognized IT author.
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