Soft Skills Training Courses 2026

The course is self-paced and typically takes between 3 to 6 hours to complete, depending on the learner's pace. It includes 115 lesson steps, 9 module quizzes, and a final exam, allowing busy IT professionals to fit training around their work schedules without lengthy time commitments.

Yes, the course is available in English, Spanish, and French, making it accessible to multilingual IT teams and global organizations. This allows companies with distributed or international support staff to deliver consistent customer service training regardless of a learner's primary language.

Yes, learners earn a Course Completion Certificate verifying their expertise in IT customer service, emotional intelligence, and interpersonal communication. While not an accredited academic credential, it serves as valuable proof of professional development for resumes, performance reviews, and client-facing roles.

Yes, group licensing is available with volume discounts ranging from 10% off for 5–24 seats up to 60% off for 500+ seats. Purchases of two or more seats also include a free Group Management Console, allowing administrators to track and manage employee progress across the organization.

It's a certification program launched in 2019 offering Green and Silver certification levels to organizations that demonstrate a commitment to customer service excellence. Companies pursue this certification to formally recognize their investment in staff training around compassion, empathy, listening, and technical competence.

These courses are ideal for IT help desk staff, technical support teams, Managed Service Providers, CIOs, IT managers, and new hires being onboarded. They benefit any IT professional who interacts with end-users and needs to build stronger communication, empathy, and conflict-resolution skills alongside technical knowledge.