Online Communication Skills Training Courses

The course is self-paced and typically takes between 3 to 6 hours to complete, depending on the learner's pace. It includes 56 videos totaling 112 minutes, 115 lesson steps, 9 quizzes, and a final exam across 10 modules.

The curriculum covers the five principles of IT customer service, emotional intelligence, active listening, stress management, and digital communication skills, all based on Don Crawley's book 'The Compassionate Geek.'

Yes, learners receive a Compassionate Geek certificate verifying their expertise in IT customer service, emotional intelligence, and interpersonal communication. Note this is a professional completion certificate, not an accredited academic credential.

Yes, group licensing is available with volume discounts ranging from 10% off for 5-24 seats up to 60% off for 500+ seats. Purchases of two or more seats include a free Group Management Console for tracking team progress.

The course is available in English, Spanish, and French, making it accessible for multilingual IT teams and organizations operating across different regions.

No special equipment is required. The course is delivered entirely online through the Compassionate Geek learning platform and can be accessed via any device with an internet connection and a web browser.