Online Best Soft Skills Training for Employees

The five core soft skills employers prioritize for IT professionals are: Competence (deep technical knowledge), Compassion (understanding user perspectives), Empathy (emotional connection with customers), Listening (active attention to user needs), and Respect (professional courtesy). These skills directly impact customer satisfaction, team communication, client retention, and career advancement in technical roles.

The self-paced course includes 112 minutes of video content across 56 videos, 9 quizzes, and a final exam, spanning 10 structured modules with 115 total steps. Most learners complete the full curriculum in 3 to 6 hours depending on their pace, learning style, and time spent on practice exercises and reflection.

The Group Management Console is included free with purchases of 2 or more seats and enables managers to monitor enrolled users, track course progress, view completion rates, and manage team training initiatives from a centralized dashboard. This tool helps organizations ensure accountability and measure the ROI of their soft skills training investment.

While the curriculum is specifically designed for IT professionals, help desk technicians, MSP teams, and technical support staff with real-world IT customer service scenarios, the core principles of emotional intelligence, active listening, conflict resolution, and professional communication are transferable to other customer-facing roles. However, maximum value is realized when applied to technology service contexts.

Volume discounts range from 10% to 60% based on seat count: 5-24 seats receive 10% off ($269.10 each), 25-49 seats get 20% off ($239.20), 50-99 seats save 30% ($209.30), 100-499 seats receive 50% off ($149.50), and organizations purchasing 500+ seats save 60% ($119.60 per seat). All multi-seat purchases include the Group Management Console at no additional cost.

The course awards a Certificate of Completion upon successfully finishing all modules, quizzes, and the final exam. This certificate verifies demonstrated competency in IT customer service principles and soft skills, though it is not an accredited professional license or third-party industry certification. It serves as proof of professional development and skills validation for employers and career advancement.