IT Customer Service Training Course Feedback
"Don and I worked together in my previous company to deliver training for their Enterprise Support organization. Don flew all around the country visiting our offices sharing his wisdom with the team. The CSAT scores soared once the team grasped some core relationship principles. Great to see the transition to a virtual model - our Support Analysts are everywhere!"
Sr Director, Global Support Escalations
"I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account because of the high number of complaints from their staff. Two weeks after completing your training, the customer called and asked what the heck is going on. Their staff are now raving about how good he is! It’s a night and day difference. I wanted you to know and to say… Thank You!"
Michael R. Creed, President
Mega-Byte Computer Services, LLC
“I have noticed a marked change in the responsiveness of our IT staff. Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”
Julie Quigley, Director of Administration/ Information Technology
Pittsburg Water and Sewer Authority