Online Customer Service Training for IT Professionals

CIOs, MSPs, and IT managers all face unique challenges in today’s ever-changing IT environment. Equip your team with the skills necessary to succeed with Compassionate Geek’s specialized IT customer service training.


On-demand courses designed by IT pros for IT pros on Emotional Intelligence, Better Listening, and Customer Service.

customer service support line operator

Customer Service Secrets of Successful IT Pros

How to Master IT Customer Service

Learn how to improve your customer service skills in this 8-section online version of Don Crawley's popular IT customer service training course, based on his books The Compassionate Geek and The 5 Principles of IT Customer Service Success.

Listening to colleague; how to be a better listener

How to Be a Better Listener

The Fine Art of Listening Well

Learn how to gain respect and increase your knowledge by being a great listener. Being a great listener is a hallmark of great leaders. It is one of the great gifts we can give to our fellow humans. In this course, you'll learn how to avoid common listening mistakes and how to fine-tune your listening skills through practical and immediately useful active listening tips and techniques.

woman and man using emotional intelligence in a call center

How to Master Emotional Intelligence for IT Pros

How to Recognize and Manage Your Emotions

Your IQ (Intelligence Quotient) allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career through your relationships with other people in the workplace. Learn practical Emotional Intelligence tips and techniques you can use right away.

IT Customer Service Training Course Feedback

"Don and I worked together in my previous company to deliver training for their Enterprise Support organization. Don flew all around the country visiting our offices sharing his wisdom with the team. The CSAT scores soared once the team grasped some core relationship principles. Great to see the transition to a virtual model - our Support Analysts are everywhere!"

Jenna Koontz
Sr Director, Global Support Escalations, Inc.

"I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account because of the high number of complaints from their staff. Two weeks after completing your training, the customer called and asked what the heck is going on. Their staff are now raving about how good he is! It’s a night and day difference. I wanted you to know and to say… Thank You!"

Michael R. Creed, President
Mega-Byte Computer Services, LLC
Andover, Ohio

“I have noticed a marked change in the responsiveness of our IT staff. Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”

Julie Quigley, Director of Administration/ Information Technology
Pittsburg Water and Sewer Authority

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