On-demand courses designed by IT pros for IT pros on Emotional Intelligence, Better Listening, and Customer Service.
How to Use EI to Build Great Relationships in the Workplace
Your IQ allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career, especially through your relationships with others in the workplace. Learn practical EI tips and techniques you can use right away.
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The Fine Art of Listening Well
Being a great listener is a powerful tool of great leadership and communicating with customers. It is one of the great gifts we can give to our fellow humans. After this compassionate listening training, you'll be able to fine-tune your listening skills, together with learning practical active listening tips and techniques. Click for More Info
How to Master IT Customer Service
Learn how to deliver a high quality customer service experience in this 8-section online customer service training, based on Don Crawley's books The Compassionate Geek and The 5 Principles of IT Customer Service Success. Includes customer service training videos. Click for More Info
IT Customer Service Training Course Feedback
"Don and I worked together in my previous company to deliver training for their Enterprise Support organization. Don flew all around the country visiting our offices sharing his wisdom with the team. The CSAT scores soared once the team grasped some core relationship principles. Great to see the transition to a virtual model - our Support Analysts are everywhere!"
Sr Director, Global Support Escalations
"I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account because of the high number of complaints from their staff. Two weeks after completing your training, the customer called and asked what the heck is going on. Their staff are now raving about how good he is! It’s a night and day difference. I wanted you to know and to say… Thank You!"
Michael R. Creed, President
Mega-Byte Computer Services, LLC
“I have noticed a marked change in the responsiveness of our IT staff. Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”
Julie Quigley, Director of Administration/ Information Technology
Pittsburg Water and Sewer Authority