The Fine Art of Serving End-Users, Other Customers, Co-Workers, and Everyone Else Learn how to improve your customer service skills in this 8-section online version of Don Crawley's popular IT customer service training course, based on his books The Compassionate Geek and The 5 Principles of IT Customer Service Success.
The Fine Art of Being a Good Listener (Coming Summer 2019)
How to Earn Respect and Increase Your Knowledge by Being a Great Listener Being a great listener is a hallmark of great leaders. It is one of the great gifts we can give to our fellow humans. In this course, you'll learn how to avoid common listening mistakes and how to fine-tune your listening skills through practical and immediately useful active listening tips and techniques.
How to Master Emotional Intelligence for IT Pros (Coming Summer 2019)
How to Recognize and Manage Your Emotions to Build Great Relationships in the Workplace Your IQ (Intelligence Quotient) allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career through your relationships with other people in the workplace. Learn practical Emotional Intelligence tips and techniques you can use right away.
How IT Pros can Deal with Difficult Customers and Co-Workers (Coming Fall 2019)
Creating Positive Experiences Out of Your Most Challenging Customers Let's face it. Sometimes, we have to deal with a customer who's just really difficult or inappropriate and yet, they're a paying customer. In this training, you'll learn valuable techniques for dealing effectively with a challenging customer. You'll also learn when it's appropriate to terminate the relationship and how to do so respectfully. You'll probably never be able to avoid difficult customers entirely, but you certainly can learn how to manage them positively.
How to Conduct Effective Meetings for IT Pros (Coming Fall 2019)
Conducting Productive Meetings That Keep Participants Awake and Engaged Your ability to conduct a well-organized meeting in front of your peers and managers can jump-start your career. In this course, you'll learn how to plan your meeting, how to build a successful agenda, and how to run your meeting successfully. You'll also learn how to avoid common pitfalls and how to do an assessment of your meeting. Make your meetings time-well-spent instead of time-wasters. Do you want to advance your career? Learn how to plan, build, and run a successful meeting!
Public Speaking 101 for IT Pros (Coming Fall 2019)
How You Can Rock the Platform as a Speaker (Even When You Hate the Thought of Public Speaking) Many people say they fear public speaking even more than death, but your ability to speak with poise and confidence in front of a group will boost your career and influence in any organization, large or small. In this public speaking training, you'll learn practical tips and techniques you can use right away to gain confidence on the speaking platform, whether in front of 5 people or 500.