On-demand courses designed by IT pros for IT pros on Emotional Intelligence, Better Listening, and Customer Service.
How to Use EI to Build Great Relationships in the Workplace
Your IQ allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career, especially through your relationships with others in the workplace. Learn practical EI tips and techniques you can use right away.
The Fine Art of Listening Well
Being a great listener is a powerful tool of great leadership and communicating with customers. It is one of the great gifts we can give to our fellow humans. After this compassionate listening training, you'll be able to fine-tune your listening skills, together with learning practical active listening tips and techniques. Go Deeper
How to Master IT Customer Service
Learn how to deliver a high quality customer service experience in this 8-section online customer service training, based on Don Crawley's books The Compassionate Geek and The 5 Principles of IT Customer Service Success. Includes customer service training videos. Go Deeper
“I have noticed a marked change in the responsiveness of our IT staff. Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”- Julie Quigley, Director of Administration/ Information Technology, Pittsburg Water and Sewer Authority