On-demand Customer Service training for
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Customer Service Training Programs
Based on the Book The Compassionate Geek.
From the leading authority on getting IT teams to work together and get the job done
On-demand courses designed by IT pros for IT pros on Emotional Intelligence, Better Listening, and Customer Service.
How to Use EI to Build Great Relationships in the Workplace
Your IQ allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career, especially through your relationships with others in the workplace. Learn practical EI tips and techniques you can use right away. Learn more...
The Fine Art of Listening Well
Being a great listener is a hallmark of great leadership and customer service. It is one of the great gifts we can give to our fellow humans. After this course, you'll be able to fine-tune your listening skills, together with learning practical active listening tips and techniques. Learn more...
How to Master IT Customer Service
Learn how to improve your customer service skills in this 8-section online version of Don Crawley's popular IT customer service training course, based on his books The Compassionate Geek and, likewise, The 5 Principles of IT Customer Service Success. Learn more...
“I have noticed a marked change in the responsiveness of our IT staff. Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”- Julie Quigley, Director of Administration/ Information Technology, Pittsburg Water and Sewer Authority