Online Customer Service Training for IT Professionals

CIOs, MSPs, and IT managers all face unique challenges in today’s ever-changing IT environment. Equip your team with the skills necessary to succeed with Compassionate Geek’s specialized IT customer service training.

On-Demand Courses Designed By IT Pros For IT Pros

CUSTOMER SERVICE

EMOTIONAL INTELLIGENCE

BETTER LISTENING

$299

Customer Service Secrets
of Successful IT Pros

How to Master IT Customer Service

Learn how to improve your customer service skills in this 8-section online version of Don Crawley’s popular IT customer service training course, based on his books The Compassionate Geek and The 5 Principles of IT Customer Service Success. $299/seat

$59

How to Master
Emotional Intelligence

How to Recognize and Manage
Your Emotions

Your IQ (Intelligence Quotient) allows you to think through and solve problems. Your EIQ (Emotional Intelligence Quotient) is how you can build your career through your relationship with other people in the workplace. Learn practical Emotional Intelligence tips and techniques you can use right away. $59/seat.

$59

How to Be a Better Listener

The Fine Art of Listening Well

Learn how to gain respect and increase your knowledge by being a great listener. Being a great listener is a hallmark of great leaders. It is one of the great gifts we can give to our fellow humans. In this course, you’ll learn how to avoid common listening mistakes and how to fine-tune your listening skills. $59/seat.

What to Expect From The Online Courses

What They’re Saying About the Courses

Slide

“I wanted to take a moment and give you some feedback. Although all of my staff have not yet completed your training, the one employee who was my primary motivator in getting the training has. We had one of our key customers who was requesting he not support their account because of the high number of complaints from their staff. Two weeks after completing your training, the customer called and asked what the heck is going on. Their staff are now raving about how good he is! It’s a night and day difference. I wanted you to know and to say… Thank You!”

Michael R. Creed, President
Mega-Byte Computer Services, LLC
Andover, Ohio

Slide

“Don and I worked together in my previous company to deliver training for their Enterprise Support organization. Don flew all around the country visiting our offices sharing his wisdom with the team. The CSAT scores soared once the team grasped some core relationship principles. Great to see the transition to a virtual model – our Support Analysts are everywhere!”

Jenna Koontz, Sr Director, Global Support Escalations
FinancialForce.com, Inc.

Slide

“I own an MSP. Our mission is to “BETTER an organization with talent, technology and outstanding service.” I am obsessed with delivering on the promise of outstanding service. That’s why I highly endorse Don Crawley. Every person who works for me MUST go through Don’s online IT Customer Service training course. I’ve also brought Don in for a live training session to great result. I win new business because owners are frustrated with other IT companies who: have proven to be undependable, can’t prevent issues; are slow to resolve problems or even show-up, and who have repeatedly proven that they don’t have the right mix of COMPASSIONATE GEEKS and technology to BETTER their business. While my competitors look cheap on paper their true cost is WAY too expensive”

Drayton Mayers, President
TeamLogic IT East Memphis

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