Master people skills
for IT people.

Online training courses for IT Pros

Online, on-demand training from the leading authority on getting IT teams to work together and get the job done.


Compassionate Geek online training courses teach people skills, enhance customer relationships, and build high-performing teams


Check out three sample videos from our IT customer service training.

Customer Service Heroes and Villains
Why Customer Service Matters in IT
Competence/Charisma 4-Quadrant Model


“I have noticed a marked change in the responsiveness of our IT staff.  Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”

- Julie Quigley, Director of Administration/ Information Technology, Pittsburg Water and Sewer Authority

Online courses

Compassionate Geek online training courses are designed by IT people for IT people. We also enlist the services of seasoned, professional experts in adult learning to ensure our courses are compelling and effective. Each course allows interaction with the instructor through commenting on each lesson. Each lesson with a video includes a transcript and closed captioning. Additionally, our courses use responsive design, so you can have a great experience whether on a desktop computer, laptop, or mobile device. Try a course now to find out for yourself!


How to Master IT Customer Service

Learn how to improve your customer service skills in this 8-section online version of Don Crawley's popular IT customer service training course, based on his books The Compassionate Geek and The 5 Principles of IT Customer Service Success.


The Fine Art of Listening Well

Being a great listener is a hallmark of great leaders. It is one of the great gifts we can give to our fellow humans. In this course, you'll learn how to avoid common listening mistakes and how to fine-tune your listening skills through practical and immediately useful active listening tips and techniques.


How to Use Emotional Intelligence to Build Great Relationships in the Workplace

Your IQ (Intelligence Quotient) allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career through your relationships with other people in the workplace. Learn practical Emotional Intelligence tips and techniques you can use right away.

Master your IT people skills today.

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