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Compassionate Geek online training courses provide customer service training, leadership training, and communication skills training for IT pros.
Online courses for IT professionals on customer service, communication, and leadership.
How to Use Emotional Intelligence to Build Great Relationships in the Workplace
Your IQ allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career through your relationships with others in the workplace. Learn practical EI tips and techniques you can use right away.
The Fine Art of Listening Well
Being a great listener is a hallmark of great leadership and customer service. It is one of the great gifts we can give to our fellow humans. In this course, you'll learn how to avoid common listening mistakes and how to fine-tune your listening skills through practical and immediately useful active listening tips and techniques.
How to Master IT Customer Service
Learn how to improve your customer service skills in this 8-section online version of Don Crawley's popular IT customer service training course, based on his books The Compassionate Geek and The 5 Principles of IT Customer Service Success.
Compassionate Geek online training courses on customer service, leadership, and communication are designed by IT people for IT people. We also enlist the services of adult learning experts to ensure our courses are compelling and effective. Each course allows interaction with the instructor through commenting on each lesson. Each lesson with a video includes a transcript and closed captioning. Additionally, our courses use responsive design, so you can have a great experience whether on a desktop computer, laptop, or mobile device. Try a course now to find out for yourself!
Testimonial
“I have noticed a marked change in the responsiveness of our IT staff. Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”
- Julie Quigley, Director of Administration/ Information Technology, Pittsburg Water and Sewer Authority