About the Course

How IT Pros Can Use EI to Build Great Relationships

Online, On-Demand Course

Ensure your IT team is equipped to build strong relationships with customers and coworkers with Compassionate Geek’s emotional intelligence training.

Provide your team with the opportunity to learn how to recognize emotions in themselves and others, how to respond appropriately to emotions, how to manage their own emotional responses, and how to influence a desired emotional response in others.

When your team has strong emotional intelligence skills, they can get along, work together, get things done, and take care of customers.

Group Rates Available

Don’t wait. Enroll today!

Call us at 206 988 5858

Course Structure

This course is designed to be completed in approximately one hour. Individual learner times can vary greatly.

  • 45 Steps in This Course
  • 30 Videos
  • 7 Sections
  • 46.5 Total minutes of video
  • 6 Quizzes

Course Sections 

Module 1 : Introduction to Emotional Intelligence

In this section, you’ll learn what emotional intelligence is and you’ll see examples of how EI works. You’ll also be introduced to Emotional Labor and learn why it matters.

  • Introducing Emotional Intelligence
  • What is Emotional Intelligence
  • Does Emotional Intelligence Actually Work?
  • Hiring Story (Tech Skills vs. EQ)
  • Understanding and Using Emotional Labor

Module 2 : Measuring Your Emotional Intelligence Skills

In this section, you’ll perform an emotional intelligence test to measure your current EI skills. Consequently, you’ll know what you do well and what you need to work on.

  • Self-Assessment: How Emotionally Intelligent Are You?

Module 3 : Self-Awareness

In section three, you’ll work on getting better at expressing your emotions. You’ll also gain skills at identifying emotions in others and learn how to react to others’ emotions. Furthermore, you’ll have a chance to think back on your best and worst boss and how they managed (or didn’t manage) their emotions!

  • Expanding Emotional Vocabulary
  • How to Identify Emotions
  • How Emotions Affect Others
  • Recognizing Multiple Emotions (emotional awareness)
  • Taking Ownership of Your Emotions

Module 4 : Self-Management

In this section, you’ll learn about the famous marshmallow experiment and what it means for you as an adult. Additionally, you’ll learn techniques to control your emotions. And you’ll learn an exercise in restraint.

  • Emotions and Marshmallows
  • Regulation of Emotions
  • Keep Breathing
  • An Exercise in Restraint

Module 5 : Social Awareness

​Empathy is a powerful tool for building stronger relationships. As a matter of fact, it may be the most powerful relationship-building tool. In this section, you’ll learn how to use empathy and empathic communication to connect with your fellow humans.

  • What Is Empathy?
  • Empathy Self-Assessment
  • Empathic Communication
  • Recalling Emotional Encounters

Module 6 : Relationship Management

​Successful careers are based on relationships. In this section, you’ll learn how to manage your relationships with others, both professionally and personally. Additionally, you’ll practice dealing with another’s emotions in a powerful thought exercise.

  • Being Aware of Others Emotions
  • Responding Sensitively
  • Dealing with Another’s Emotions

Module 7 : Conclusion: Putting Emotional Intelligence to Work

​In this section, you’ll prepare to take your new EI skills into the world. Also, you’ll get additional reading suggestions to help you go forward. Finally, you’ll learn additional assessment tools you can use to further hone your EI abilities.

  • Moving Forward
  • Further Reading
  • Additional Emotional Intelligence Assessments

Today’s IT Professional understands that exceptional leaders maintain a growth mindset. Emotionally intelligent workers are viewed as stronger leaders as they sharpen their ability to balance interpersonal effectiveness and improve how their communication is received. Learn more through our course.

Learning Objectives 

Upon completion of this emotional intelligence training, you should be able to:

  • Recognize emotions in themself and others
  • Respond appropriately to emotions
  • Strength communication skills
  • Manage their own emotional responses
  • Influence a desired emotional response in others
  • Gain valuable tools for managing relationships with other people

$59 per seat. Group rates

Group Rates 

Number of LearnersDiscountCost per Seat

Did you know

Losing customers due to poor customer service is expensive.

Losing key employees due to negative experiences is also expensive. The best teams focus on excellent service to customers and care for each other.

Based on the book The Compassionate Geek


Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in emotional intelligence skills and techniques required to provide exceptional customer service and support. It shows that you understand how to use emotional intelligence to build and maintain relationships with customers and coworkers.


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