Emotional Intelligence Training for IT Pros

How IT Pros Can Use EI to Build Great Relationships

Emotional intelligence training will help you build strong relationships with your customers, coworkers, and even family members and friends. Additionally, when you combine emotional Intelligence (EI) with technical competence, you gain a powerful tool to build a successful career. Your technical skills allow you to perform the tasks of your job, while your EI skills allow you to work well with your co-workers and customers. In this seven-section emotional intelligence training course, you'll learn how to recognize emotions in yourself and others, how to respond appropriately to emotions, how to manage your own emotional responses, and how to influence a desired emotional response in others.

As a result, you should experience more satisfying and fulfilling relationships at work, at home, and with friends.

An introduction to this course.

Course Objectives

Upon completion of this emotional intelligence training, you should be able to:

  • Recognize emotions in themself and others
  • Respond appropriately to emotions
  • Manage their own emotional responses
  • Influence a desired emotional response in others
  • Gain valuable tools for managing relationships with others

Based on the book The Compassionate Geek.

Two Enrollment Options

$49 per seat. Multiple enrollment pricing is available.

Who Should Take This Training?

This training is designed for IT professionals including help desk technicians, server administrators, network admins, DBAs, coders, CIOs, analysts, and any other IT staff members who need to improve their interpersonal relationships with customers, co-workers, and anyone else.


You should have an open mind and be willing to challenge long-held beliefs about how to interact successfully with other people.

Course Structure

This course is designed to be completed in approximately one hour. Individual learner times can vary greatly.

  • 45 Steps in This Course
  • 7 Sections
  • 6 Quizzes
  • 30 Videos
  • 46.5 Total minutes of video

Course Outline

Section #1: Introduction to Emotional Intelligence

In this section, you'll learn what emotional intelligence is and you'll see examples of how EI works. You'll also be introduced to Emotional Labor and learn why it matters.

  • Introducing Emotional Intelligence
  • What is Emotional Intelligence
  • Does Emotional Intelligence Actually Work?
  • Hiring Story (Tech Skills vs. EQ)
  • Understanding and Using Emotional Labor

Section #2: Measuring Your Emotional Intelligence Skills

In this section, you'll perform a self-assessment to measure your current emotional intelligence skills. Consequently, you'll know what you do well and what you need to work on.

  • Self-Assessment: How Emotionally Intelligent Are You?

Section #3: Self-Awareness

In section three, you'll work on getting better at expressing your emotions. You'll also gain skills at identifying emotions in others and learn how to react to others' emotions. Furthermore, you'll have a chance to think back on your best and worst boss and how they managed (or didn't manage) their emotions!

  • Expanding Emotional Vocabulary
  • How to Identify Emotions
  • How Emotions Affect Others
  • Recognizing Multiple Emotions
  • Taking Ownership of Your Emotions

Section #4: Self-Management

In this section, you'll learn about the famous marshmallow experiment and what it means for you as an adult. Additionally, you'll learn techniques to control your emotions. And you'll learn an exercise in restraint.

  • Emotions and Marshmallows
  • Controlling Emotions
  • Keep Breathing
  • An Exercise in Restraint

Section #5: Social Awareness

Empathy is a powerful tool for building strong relationships. As a matter of fact, it may be the most powerful relationship-building tool. In this section, you'll learn how to use empathy and empathic communication to connect with your fellow humans.

  • What Is Empathy?
  • Empathy Self-Assessment
  • Empathic Communication
  • Recalling Emotional Encounters

Section #6: Relationship Management

Successful careers are based on relationships. In this section, you'll learn how to manage your relationships with others, both professionally and personally. Additionally, you'll practice dealing with another's emotions in a powerful thought exercise.

  • Being Aware of Others Emotions
  • Responding Sensitively
  • Dealing with Another's Emotions

Section #7: Conclusion: Putting Emotional Intelligence to Work

In this section, you'll prepare to take your new EI skills into the world. Also, you'll get additional reading suggestions to help you go forward. Finally, you'll learn additional assessment tools you can use to further hone your EI ability.

  • Moving Forward
  • Further Reading
  • Additional Emotional Intelligence Assessments

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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