$59 per seat. Multiple enrollment rates are available.
How IT Pros Can Use EI to Build Great Relationships
Online, On-Demand Course
Emotional intelligence training will help you build stronger relationships with your customers, coworkers, and even family members and friends. Additionally, when you combine emotional Intelligence (EI) with technical competence, you gain a powerful tool to build a successful career. Your technical skills allow you to perform the tasks of your job, while your EI skills allow you to work well with your co-workers and customers. In this seven-section emotional intelligence training course, you'll strengthen your interpersonal skills. You'll learn how to recognize emotions in yourself and others, how to respond appropriately to emotions, how to manage your own emotional responses, and how to influence a desired emotional response in others.
As a result, you should experience more satisfying and fulfilling relationships at work, at home, and with friends in your daily life.
Certification
Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in emotional intelligence skills and techniques required to provide exceptional customer service and support. It shows that you understand how to use emotional intelligence to build and maintain relationships with customers and coworkers.
Course Objectives
Upon completion of this emotional intelligence training, you should be able to:
- Recognize emotions in themself and others
- Respond appropriately to emotions
- Strength communication skills
- Manage their own emotional responses
- Influence a desired emotional response in others
- Gain valuable tools for managing relationships with other people
Based on the book The Compassionate Geek.
Emotional Intelligence Training Program Course Delivery
This is an online course. Students complete the course at their own pace from anywhere with internet access. Students can use a computer, a tablet, or a phone (computer is preferred).
$59 per seat. Multiple enrollment rates are available.
Who Should Take This Training?
This training is designed for IT professionals including help desk technicians, server administrators, network admins, DBAs, coders, CIOs, analysts, and any other IT staff members who need to improve their interpersonal relationships with customers, co-workers, and anyone else.
Prerequisites
You should have an open mind and be willing to challenge long-held beliefs about how to interact successfully with other people.
Course Structure
This course is designed to be completed in approximately one hour. Individual learner times can vary greatly.
- 45 Steps in This Course
- 7 Sections
- 6 Quizzes
- 30 Videos
- 46.5 Total minutes of video
Course Outline
Section #1: Introduction to Emotional Intelligence
In this section, you'll learn what emotional intelligence is and you'll see examples of how EI works. You'll also be introduced to Emotional Labor and learn why it matters.
- Introducing Emotional Intelligence
- What is Emotional Intelligence
- Does Emotional Intelligence Actually Work?
- Hiring Story (Tech Skills vs. EQ)
- Understanding and Using Emotional Labor
Section #2: Measuring Your Emotional Intelligence Skills
In this section, you'll perform an emotional intelligence test to measure your current EI skills. Consequently, you'll know what you do well and what you need to work on.
- Self-Assessment: How Emotionally Intelligent Are You?
Section #3: Self-Awareness
In section three, you'll work on getting better at expressing your emotions. You'll also gain skills at identifying emotions in others and learn how to react to others' emotions. Furthermore, you'll have a chance to think back on your best and worst boss and how they managed (or didn't manage) their emotions!
- Expanding Emotional Vocabulary
- How to Identify Emotions
- How Emotions Affect Others
- Recognizing Multiple Emotions (emotional awareness)
- Taking Ownership of Your Emotions
Section #4: Self-Management
In this section, you'll learn about the famous marshmallow experiment and what it means for you as an adult. Additionally, you'll learn techniques to control your emotions. And you'll learn an exercise in restraint.
- Emotions and Marshmallows
- Regulation of Emotions
- Keep Breathing
- An Exercise in Restraint
Section #5: Social Awareness
Empathy is a powerful tool for building stronger relationships. As a matter of fact, it may be the most powerful relationship-building tool. In this section, you'll learn how to use empathy and empathic communication to connect with your fellow humans.
- What Is Empathy?
- Empathy Self-Assessment
- Empathic Communication
- Recalling Emotional Encounters
Section #6: Relationship Management
Successful careers are based on relationships. In this section, you'll learn how to manage your relationships with others, both professionally and personally. Additionally, you'll practice dealing with another's emotions in a powerful thought exercise.
- Being Aware of Others Emotions
- Responding Sensitively
- Dealing with Another's Emotions
Section #7: Conclusion: Putting Emotional Intelligence to Work
In this section, you'll prepare to take your new EI skills into the world. Also, you'll get additional reading suggestions to help you go forward. Finally, you'll learn additional assessment tools you can use to further hone your EI abilities.
- Moving Forward
- Further Reading
- Additional Emotional Intelligence Assessments
Today's IT Professional understands that exceptional leaders maintain a growth mindset. Emotionally intelligent workers are viewed as stronger leaders as they sharpen their ability to balance interpersonal effectiveness and improve how their communication is received. Learn more through our course.
Can Emotional Intelligence Be Learned?
Emotional intelligence can be learned and improved at any age. To learn emotional intelligence skills, you need an environment for learning and a great program to help you improve your E.I. skills.
Can Emotional Management Be Taught with an e-learning Platform?
Yes! While Relationship Management involves learning strategies for active listening and effective communication, it is a person's willingness to learn rather than the learning platform that may be a roadblock to learning.
How Can Emotional Intelligence Be Used in the Workplace?
The more emotional awareness employees have, the better they can meet the needs of customers. They will also be able to better work through conflict management with co-workers. Reduced interpersonal conflict improves the work environment and creates happier employees.
