About the Course

The Fine Art of Listening Well

Online, On-Demand Course

When your team members are good listeners, they understand user needs, they can troubleshoot issues effectively, and operate as high-functioning teams. Good listening skills promote clearer communication and better problem-solving. Ultimately, good listening results in improved client satisfaction and better teamwork.

CIOs, IT managers, and MSP owners, are you looking for ways to improve staff communication? Enroll your team now in our online training on how to be a better listener so they can work together, get things done, and take care of customers.

Group Rates Available

Don’t wait. Enroll today!

Call us at 206 988 5858

Course Structure

This course is designed to be completed in approximately one hour. Individual learner times can vary greatly.

  • 39 Steps in this course
  • 21 Videos
  • 9 Sections
  • 35 Total minutes of video
  • 8 Quizzes

Course Sections 

Module 1 : Why This Course Matters and How it Works

In this section, you’ll learn what emotional intelligence is and you’ll see examples of how EI works. You’ll also be introduced to Emotional Labor and learn why it matters.

  • Lesson 01-01: How to Take This Course
  • Lesson 01-02: Why Good Listening Skills Matter

Watch a Sample Lesson

Watch this sample lesson on why good listening skills matter.

Module 2 : Active Listening

  • Lesson 02-01: What Does it Mean to Be an Active Listener?
  • Lesson 02-02: Roadblocks to Active Listening

Watch a Sample Lesson

Watch this sample lesson on roadblocks to active listening.

Module 3 : The Art of Listening Well

  • Lesson 03-01: Listening as an Art Form
  • Lesson 03-02: Six Different Types of Listeners

Watch a Sample Lesson

Watch this sample lesson on the art of listening well.

Module 4 : The Science of Listening Well

  • Lesson 04-01: The Psychology of Listening
  • Lesson 04-02: The Anatomy and Physiology of Listening

Watch a Sample Lesson

Watch this sample lesson on the psychology of listening.

Module 5 : Mindful Listening

  • Lesson 05-01: What is Mindfulness?
  • Lesson 05-02: Mindful Listening
  • Lesson 05-03: Listening with Your Body (Non-Verbal Cues)

Watch a Sample Lesson

Watch this sample lesson on mindful listening.

Module 6 : Practical Listening

  • Lesson 06-01: Critical Listening
  • Lesson 06-02: Informational Listening
  • Lesson 06-03: Empathic Listening
  • Lesson 06-04: Listening to a Speaker Who Makes You Angry
  • Lesson 06-05: Dealing with a Speaker Who Rambles
  • Lesson 06-06: Listening to a Speaker Who is Spreading Misinformation

Watch a Sample Lesson

Watch this sample lesson on dealing with a speaker who makes you feel angry.

Module 7 : Problematic Listening Habits

  • Lesson 07-01: The Argumentative Listener (Listening to Prove the Speaker Wrong)
  • Lesson 07-02: The Narcissistic Listener (Turns the Conversation Around to Make it All About Themself)

Module 8 : Top 10 Ways to Be a Better Listener

  • Lesson 08-01: Top 10 Ways to Be a Better Listener

Module 9 : The Conclusion

  • Lesson 09-01: What to do With Your New Listening Skills

Learning Objectives 

Upon completion of this course, you should know:

  • What good listeners do that most people don’t
  • The psychology of good listening
  • Tools to immediately improve your listening skills
  • How to listen when you’d really rather not
  • How to show the other person you’re really listening

$59 per seat. Group rates

Group Rates 

Number of LearnersDiscountCost per Seat

Did you know

Losing customers due to poor customer service is expensive.

Losing key employees due to negative experiences is also expensive. The best teams focus on excellent service to customers and care for each other.

Based on the book The Compassionate Geek


Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in listening skills and techniques required to provide exceptional customer service and support. It shows that you understand how to listen effectively to customer and end-user concerns. You have learned the listening skills to build and maintain relationships with customers and coworkers.

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