How to Be a Better Listener

$59 per seat. Group rates available

About the Course

The Fine Art of Listening Well

Online, On-Demand Course

When your team members are good listeners, they understand user needs, they can troubleshoot issues effectively, and operate as high-functioning teams. Good listening skills promote clearer communication and better problem-solving. Ultimately, good listening results in improved client satisfaction and better teamwork.

CIOs, IT managers, and MSP owners, are you looking for ways to improve staff communication? Enroll your team now in our online training on how to be a better listener so they can work together, get things done, and take care of customers.

Group Rates Available

Don’t wait. Enroll today!

Questions?
Call us at 206 988 5858

Course Structure

This course is designed to be completed in approximately one hour. Individual learner times can vary greatly.

39 Steps in this course
21 Videos
9 Sections
35 Total minutes of video
8 Quizzes

Course Sections

Module 1 : Why This Course Matters and How it Works

In this section, you’ll learn what emotional intelligence is and you’ll see examples of how EI works. You’ll also be introduced to Emotional Labor and learn why it matters.

Lesson 01-01: How to Take This Course
Lesson 01-02: Why Good Listening Skills Matter

Watch a Sample Lesson

Watch this sample lesson on why good listening skills matter.

Module 2 : Active Listening

Lesson 02-01: What Does it Mean to Be an Active Listener?
Lesson 02-02: Roadblocks to Active Listening

Watch a Sample Lesson

Watch this sample lesson on roadblocks to active listening.

Module 3 : The Art of Listening Well

Lesson 03-01: Listening as an Art Form
Lesson 03-02: Six Different Types of Listeners

Watch a Sample Lesson

Watch this sample lesson on the art of listening well.

Module 4 : The Science of Listening Well

Lesson 04-01: The Psychology of Listening
Lesson 04-02: The Anatomy and Physiology of Listening

Watch a Sample Lesson

Watch this sample lesson on the psychology of listening.

Module 5 : Mindful Listening

Lesson 05-01: What is Mindfulness?
Lesson 05-02: Mindful Listening
Lesson 05-03: Listening with Your Body (Non-Verbal Cues)

Watch a Sample Lesson

Watch this sample lesson on mindful listening.

Module 6 : Practical Listening

Lesson 06-01: Critical Listening
Lesson 06-02: Informational Listening
Lesson 06-03: Empathic Listening
Lesson 06-04: Listening to a Speaker Who Makes You Angry
Lesson 06-05: Dealing with a Speaker Who Rambles
Lesson 06-06: Listening to a Speaker Who is Spreading Misinformation

Watch a Sample Lesson

Watch this sample lesson on dealing with a speaker who makes you feel angry.

Module 7 : Problematic Listening Habits

Lesson 07-01: The Argumentative Listener (Listening to Prove the Speaker Wrong)
Lesson 07-02: The Narcissistic Listener (Turns the Conversation Around to Make it All About Themself)

Module 8 : Top 10 Ways to Be a Better Listener

Lesson 08-01: Top 10 Ways to Be a Better Listener

Module 9 : The Conclusion

Lesson 09-01: What to do With Your New Listening Skills

Learning Objectives

Upon completion of this course, you should know:

What good listeners do that most people don’t
The psychology of good listening
Tools to immediately improve your listening skills
How to listen when you’d really rather not
How to show the other person you’re really listening

$59 per seat. Group rates
available

Group Rates

Number of Learners	Discount	Cost per Seat
1-4		59.00
5-24	10%	53.10
25-49	20%	47.20
50-99	30%	41.30
100-499	50%	29.50
500+	60%	23.60

Did you know

Losing customers due to poor customer service is expensive.

Losing key employees due to negative experiences is also expensive. The best teams focus on excellent service to customers and care for each other.

Based on the book The Compassionate Geek

Certification

Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in listening skills and techniques required to provide exceptional customer service and support. It shows that you understand how to listen effectively to customer and end-user concerns. You have learned the listening skills to build and maintain relationships with customers and coworkers.

English