These are the most common problems and solutions we've found for our users. For the fastest solution, please start by reviewing this page. If you don't find your solution here, our contact info is at the bottom of the page.

If you can't log on...

Try clearing your browser's cache. Use this link for information about clearing your cache: https://clear-my-cache.com/

If you don't receive system emails, such as password reset emails...

The most common reason we've seen for this error is a firewall rule at your network edge. We recommend you contact your firewall administrator. They may ask for the sender's email address. Most system emails from us come from support@compassionategeek.com. It's also possible that they could originate from info@compassionategeek.com.

If that doesn't work, let us know and we'll check things on our system.

If you can't access the course after purchase...

There are two common reasons why this happens.

Reason #1: There is something in your browser's cache that's causing a problem. The easiest way to check this is to try switching your browser to Incognito Mode (also known as Private Mode) and logging on to your Compassionate Geek account. (If you're not familiar with Incognito Mode, check out this page). If that solves the problem, there's something in your browser causing a conflict. Try using the techniques at https://clear-my-cache.com/ to clear your cache.

Reason #2: We've noticed that occasionally someone will purchase a group registration for themself without also enrolling in the course. Group Leaders are not automatically enrolled in the course they purchased. If you purchased a group registration, you must also assign yourself to the course in the Group Management console. You can do that under My Stuff>Group Management in the menu at the top of the page.

If you see strange pages or don't see your course listing...

We've had some users whose corporate firewalls appear to cache web pages, causing old pages to display or preventing pages from being updating from our server. In those cases, we've had success by simply refreshing the screen.

You can also try a hard refresh, which is similar to clearing your browser's cache. Here's info about how to do that: https://www.wpbeginner.com/beginners-guide/how-to-clear-your-browser-cache-in-all-major-browsers-fast-way/

If you still need help, have other questions, or know a good clean joke, here's how to reach us...

Email is best: support@compassionategeek.com

Phone: 206-988-5858

We're generally available from 10:00 a.m. to 5:30 p.m. Pacific time, Monday through Friday.

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