It didn’t start with IT customer service training classes.

In 2007, our founder Don Crawley, was providing Cisco and Linux training for a state government client. It was a good fit. They liked him. He liked them. They needed customer service training for their IT staff, but they’d had bad experiences with regular customer service trainers.

Regular customer service trainers didn’t understand IT culture, so this client wondered if Don could develop an IT customer service training class from the perspective of a geek, someone who understood IT culture.

He collaborated with his friend Paul Senness, a retired Naval officer with an MBA in leadership, along with extensive experience with Covey’s 7 Habits of Highly Effective People.

They presented the training, and it was a success. Soon, the word spread, and other companies began asking Don to present the training. The requests came from well-known companies like Connectwise, Facebook, LogMeIn, Cadence Design System, Connectwise, Colgate University, the University of Maryland, city, county, and state governments, the military, managed service providers, and many others.

Next, came The Compassionate Geek book, based on the training.

IT Customer Service Training Classes for You and Your Team

And now, you can learn the life-changing, career-changing concepts of The Compassionate Geek any time or any place you want with our on-demand IT customer service training! Check out all of our transformative programs for IT pros on our home page.

The training programs offered through this site are based on Don’s books The Compassionate Geek and The 5 Principles of IT Customer Service Success, both of which are available through Amazon and other resellers.

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Get in Touch

Contact us for details about training options. Call 206-988-5858 or email us at

Office hours are 10:00 a.m. to 5:30 p.m. Monday through Friday, Pacific Time.

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