We stand with Ukraine.Is customer service important? The answer is yes! Customer service has both short-term and long-term implications. Consider this real-life experience: I needed some short-sleeved shirts. My long-time clothing store had closed all its Seattle locations, so I decided to try Men’s Warehouse. As I entered the store, a sales clerk mumbled a greeting. I explained …
CIOs, IT managers, and MSP owners, when you want to improve workplace culture and increase employee satisfaction, you may consider strategies like improving workflow, increasing flexibility, boosting pay, or adding benefits. Studies show that one of the most influential factors of employee happiness is positive relationships with coworkers. By offering emotional intelligence training for employees, …
Emotional Intelligence Training Improves IT Workplace Dynamics Read More »
Are your employees struggling with interpersonal interactions with customers or each other? Do you find yourself responding to customer complaints that should have been avoidable? Maybe you feel like your team isn’t as cohesive as it could be. The solution is to include emotional intelligence training activities in your IT staff development strategy. Reasons to …
Emotional Intelligence Training Activities for Your IT Team Read More »
CIOs, IT managers, and MSP owners, your IT team is skilled. They can solve any technical problem that comes their way. And since many of them are not in a designated customer support position, you may wonder if they really need training in emotional intelligence and IT customer service training. The answer is yes. Here’s …
Training in Emotional Intelligence Improves IT Customer Service Read More »
Emotional intelligence has been a popular buzzword for nearly three decades, but its adoption in the business world has skyrocketed in recent years as CIOs, IT managers, MSP owners, and other business leaders have looked at different ways of explaining how to improve workplace dynamics. In recent years, emotional intelligence has become important in the …
Why is Emotional Intelligence Important in the Workplace? Read More »
The term neurodivergence is used to describe groups of people who perceive and think about things differently from the general population. It includes autism, ADHD, dyslexia, and impulsivity, among other traits. For many organizations, neurodivergent people bring a variety of powerful gifts to the workplace. In this article, CIOs, IT managers, and MSP owners will …
How Neurodivergent People Can Succeed in Customer Service and Technical Support Read More »
When your customers call, email, open chats, or otherwise request customer service technical support, you have a unique opportunity to win a loyal customer or lose a loyal customer, all by the way you handle their issue. Your CSAT scores, Customer Effort Scores, and other metrics are all related to your ability to handle customer …
Effectively Respond to Customers’ Complaints with Technical Support Read More »
CIOs, IT Managers, and MSPs Know How to Reduce Ticket Backlog in IT Customer Service In 2016, Australian businesses lost $122 billion due to poor customer service. Estimates of the cost of business lost in the United States due to poor customer service range from $75 billion to $1.6 trillion per year. As a CIO, …
How to Reduce a Backlog of Tickets? Use Your Problem Solving Skills Read More »
CIOs, IT managers, and MSP owners want their technicians and engineers to be friendly professionals in addition to being competent IT pros. In Compassionate Geek online customer service training courses, we frequently talk about the need to be a friendly professional. That sounds great, but what does it mean? Online customer service training includes these …
Online Customer Service Training: What Does it Mean to Be a Friendly Professional? Read More »
Language changes, whether we like it or not. It’s the same with culture, especially workplace culture. A sign of being irrelevant and out-of-touch is the use of old phrases and out-of-date language. That can indicate a lack of professionalism in the workplace. It can interfere with the customer service experience. It can also create barriers …
Lack of Professionalism in the Workplace: Language Choices to Enhance Communication Read More »
