How to Admit You Don’t Know Without Losing Credibility in IT One of the quickest ways to damage your credibility in IT is to confidently give someone an answer that turns out to be wrong. Yet, we do it more often than we might like to admit, sometimes because three simple words can be surprisingly […]

The Dunning-Kruger Effect in IT: Confidence Exceeding Competence One wrong command is all it takes. One confident administrator types a command into the wrong terminal window. A database disappears. A firewall rule locks thousands of users out of the network. A software update rolls into production without testing. A ransomware attack succeeds because someone assumes

If you’ve ever looked at your to-do list and thought, “I don’t even know where to start,” you’re not alone. It’s one of the most common time management challenges in IT: Too many tasks, not enough time, and everything seems like a priority. That’s where the IT Impact Matrix comes in. This is another lesson

This article is copied from a lesson in our new course, Master Time Management for IT Professionals: Managing Interruptions and Priorities in IT. It’s open for your team to enroll today. We’ll be featuring lessons from the course over the next few weeks. It’s All About Control Let’s talk about control. Specifically, control over your

Basic vs. Advanced IT Customer Service: The Difference Between Fixing Technology and Supporting the Business Most IT professionals understand the importance of customer service. They answer calls, respond to tickets, troubleshoot problems, and work hard to keep systems running. That’s all important. Without technical competence, nothing else matters. However, there is a significant difference between