Today’s job market demands IT professionals who can meet and exceed customer expectations. Customer satisfaction drives IT business success, and mastering customer service skills has never been more essential. With the rise of AI tools supporting customer service, a human touch remains pivotal for satisfactory customer experiences. What Are Customer Service Skills? Excellent communication is […]

Customer service focuses on helping and supporting customers before, during, and after they buy a product or service. Patience in customer service can make the difference between a good experience or a not-so-good experience for your customer. It ensures customer satisfaction and creates positive interactions with a company. When your IT pros answer questions, solve