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customer service

Top 5 Customer Service Qualities of IT Professionals

The top 5 customer service qualities of IT pros are exactly the same as the 5 principles of IT customer service success. The most successful IT pros understand that their career success is based on mastering both technical competence, their ability to master the technologies they support, and charisma, their ability to understand, get along …

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customer service training

Customer Service Training Tips: Handling Difficult Customers

Customer service training offers many benefits for IT departments and businesses. One of the most important benefits of such training is helping IT pros handle difficult customers and coworkers. If you’re an IT manager, executive, or business owner, you’ll improve customer retention and cut down on employee attrition when you provide your team with tools …

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crucial customer service skills

10 Crucial Customer Service Skills (and How to Develop Them)

Like the character House on the TV series of the same name, there are a few IT pros who are exceptionally good at the work they do. They’re so talented and knowledgeable, in fact, that their employers and coworkers will tolerate poor interpersonal or customer service skills in order to gain the benefit of their …

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customer service training videos

5 Customer Service Training Videos You Need to Watch Right Now

Customer service training videos are a great way to present different points of view on how to deal with customers. In this post, you’ll learn about five videos you need to watch now to up your customer service game. What is customer service training? Customer service training is the process of coaching individuals and groups …

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customer service training programs

Why Customer Service Training Programs Are Worth the Investment for IT

Great businesses use outstanding customer service to earn customer loyalty. Loyalty ensures customers remain with the company for an extended period, developing a long-term relationship with their products and services. Internal IT departments also use good customer service to build good relationships with end-users. That, in turn, builds trust, teamwork, and improved productivity. Customer service …

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customer service listening skills

5 Ways to Improve Your Customer Service Listening Skills

In IT, your customer could be an end-user, your coworker, or your boss. You are the bridge between the systems you support and the people who use them. Your ability to listen effectively to understand the problem or service request from the customer’s point of view is key to your success as an IT professional. …

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Principles of IT Customer Service

The 5 Principles of IT Customer Service

Successful solutions providers, help desks, and internal IT departments build a culture of service based on five principles of customer service. Everything we teach and do at Compassionate Geek is also based on those same five principles. If you run your business, your department, or your career based on these five principles, you will most …

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leadership strategy

Modeling as a Customer Service Leadership Strategy

What is Leadership Strategy for Customer Service? My client heard me speak on IT customer service at a Connectwise conference. They wanted their IT staff to improve their already stellar customer service skills, so they contacted me to discuss my training programs. We went through the usual questions about the course outline, completion time, and …

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Why is Customer Service Training Vital for IT Professionals?

Customer service training recognizes that information technology and customer service are two symbiotic fields – both have work in tandem to improve business efficiency while ensuring that customers stay retained and satisfied. While the involvement of IT in customer service remains well-documented and researched, what about the inverse?  Like all their counterparts, IT departments and …

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4 Customer Service Skills Every Employee Must Have

4 Customer Service Skills Every Employee Must Have

Customer service is a job role and a skill set. As a job role, it implies fulfilling customer needs and ensuring that they have a good experience so that they come back and give your company more business. As a skill set, customer service comprises a list of behaviors, attitudes, and mentalities that one can …

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