About the Course
Customer Service Secrets of Successful IT Professionals: How to Master IT Customer Service
As a CIO, IT manager, or MSP owner, a big part of your job is reducing staff turnover as well as increasing productivity and profits.
With Compassionate Geek’s online customer service training program, you can elevate your IT team’s customer service skillset to ensure they deliver great customer experiences and promote a positive corporate culture.
Our self-paced training identifies best practices for customer care and provides real-world scenarios that IT professionals experience when they encounter a frustrated customer or teammate.
Groups of 10 or more? Click here for a special package offer.
Group Rates Available
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This training course is designed to be completed in approximately six hours. Individual learning times can vary greatly. Some learners can complete it in as few as three hours, others may take considerably longer. Training content is listed below.
Training content includes:
- 115 Steps in This Course
- 10 Sections
- 9 Quizes
- 55 Videos
- 110 Total Minutes of Video
- Completion time: 3-6 Hours (depends on the learner)
At the end of this online technical training for IT professionals you’ll be able to:
- Identify the five principles of IT customer service
- Know 10 techniques to be a better listener
- Use emotional intelligence (EI) to provide better customer service, improve relationships, and manage your stress
- Handle customer complaints and angry customers (rude or abusive end-users) for positive results
- Say no without alienating the other person
$299 per seat. Group rates
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Did you know
Losing customers due to poor customer service is expensive.
Losing key employees due to negative experiences is also expensive. The best teams focus on excellent service to customers and care for each other.
Based on the book The Compassionate Geek
Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in the skills and techniques required to provide exceptional customer service and support. It shows that you understand how to listen effectively to customer and end-user concerns, use emotional intelligence skills to manage difficult customer interactions, and use interpersonal communication skills to build and maintain relationships with customers and coworkers.