Online Customer Service Training for IT Staff

$299 per seat. Group rates available.

About the Course

Customer Service Secrets of Successful IT Professionals: How to Master IT Customer Service

As a CIO, IT manager, or MSP owner, a big part of your job is reducing staff turnover as well as increasing productivity and profits.

With Compassionate Geek’s online customer service training program, you can elevate your IT team’s customer service skillset to ensure they deliver great customer experiences and promote a positive corporate culture.

Our self-paced training identifies best practices for customer care and provides real-world scenarios that IT professionals experience when encountering a frustrated customer or teammate.

Course Structure

This training course is designed to be completed in approximately six hours. Individual learning times can vary greatly. Some learners can complete it in as few as three hours, others may take considerably longer. Training content is listed below.

Training content includes:

115 Steps in This Course
10 Sections
9 Quizzes
55 Videos
110 Total Minutes of Video
Completion time: 3-6 Hours (depends on the learner)

Course Sections

Module 1 : The Five Principles of IT Customer Service Success

Module 2 : Practical Emotional Intelligence for IT Pros

Module 3 : What to Do When the User Isn’t Right (Dealing with Difficult Customers)

Module 4 : The Fine Art of Listening Well

Module 5 : Making Sure They Know You Care

Module 6 : Fundamentals of Business Writing (How IT Pros Can Get Their Message Across)

Module 7 : How to Say No Without Alienating the End-User

Module 8 : Stress Management and Self-Care for IT Pros

Learning Objectives

At the end of this online technical training for IT professionals you’ll be able to:

Identify the five principles of IT customer service
Know 10 techniques to be a better listener
Use emotional intelligence (EI) to provide better customer service, improve relationships, and manage your stress
Handle customer complaints and angry customers (rude or abusive end-users) for positive results
Say no without alienating the other person

$299 per seat. Group rates
available.

Group Rates Available

Don’t wait. Enroll today!

Questions?
Call us at 206 988 5858

Group Rates

Number of Learners	Discount	Cost per Seat
1-4		299.00
5-25	10%	269.10
25-49	20%	239.20
50-99	30%	209.30
100-499	50%	149.50
500+	60%	119.60

Questions?
Call us at 206 988 5858

Group Rates

Number of Learners	Discount	Cost per Seat
1-4		299.00
5-25	10%	269.10
25-49	20%	239.20
50-99	30%	209.30
100-499	50%	149.50
500+	60%	119.60

Certification

Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in the skills and techniques required to provide exceptional customer service and support. It shows that you understand how to listen effectively to customer and end-user concerns, use emotional intelligence skills to manage difficult customer interactions, and use interpersonal communication skills to build and maintain relationships with customers and coworkers.

FAQs

What are the delivery options?

This course is delivered in an online, on-demand format.

Do I earn a Certificate?

Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in the skills and techniques required to provide exceptional customer service and support. It shows that you understand how to listen effectively to customer and end-user concerns, use emotional intelligence skills to manage difficult customer interactions, and use interpersonal communication skills to build and maintain relationships with customers and coworkers.

How long does the online training take to complete?

It varies greatly, depending on the learner. The course is designed to be completed in six hours. It’s possible, however, to get through the entire course in about three hours. For learners who are more curious and committed to self-improvement, it could take eight hours or more.

Who should take this training?

This training is appropriate for any individual or group of IT staff members who want or need to improve their customer service skills, including their listening skills, their ability to deal with challenging end-users, their ability to work well with co-workers, and their people skills in general.

Are there any prerequisites?

We recommend that managers and supervisors prepare their team members for this training by explaining the importance of customer service, that even people who are exceptional at customer service can improve, and that this particular training was designed and written by an IT person specifically for IT people.

English