customer service support line operator

Customer Service Secrets of Successful IT Pros

How to Master IT Customer Service

Learn how to improve your customer service skills in this 8-section online version of Don Crawley's popular IT customer service training course, based on his books The Compassionate Geek and The 5 Principles of IT Customer Service Success.

Listening to colleague; how to be a better listener

How to Be a Better Listener

The Fine Art of Listening Well

Learn how to gain respect and increase your knowledge by being a great listener. Being a great listener is a hallmark of great leaders. It is one of the great gifts we can give to our fellow humans. In this course, you'll learn how to avoid common listening mistakes and how to fine-tune your listening skills through practical and immediately useful active listening tips and techniques.

woman and man using emotional intelligence in a call center

How to Master Emotional Intelligence for IT Pros

How to Recognize and Manage Your Emotions

Your IQ (Intelligence Quotient) allows you to think through and solve problems in your job. Your EIQ (Emotional Intelligence Quotient) is how you can build your career through your relationships with other people in the workplace. Learn practical Emotional Intelligence tips and techniques you can use right away.

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