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How to Master Emotional Intelligence for IT Pros

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How to Master Emotional Intelligence for IT Pros

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Course Content

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EI Section 01: Introduction to Emotional Intelligence 7 Lessons | 1 Quiz

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Section Content

0% Complete 0/7 Steps

01-01: Introducing Emotional Intelligence

01-02 What is Emotional Intelligence?

01-03 Does Emotional Intelligence Actually Work?

01-04: Hiring Story Tech vs. EQ

01-05: Importance of Emotional Labor

01-06: Emotional Labor Activity

01-07: Section Quiz

EI Section 01 End Quiz

EI Section 02: Measuring Your Emotional Intelligence Skills 1 Lesson

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Section Content

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02-01: Self-Assessment: How Emotionally Intelligent Are You?

EI Section 03: Self-Awareness 13 Lessons | 1 Quiz

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Section Content

0% Complete 0/13 Steps

03-01: Expanding Emotional Vocabulary

03-02: Activity–Listing Emotions

03-03: How to Identify Emotions

03-04: Activity–Reacting to Others

03-05 Recognizing Emotions within Yourself

03-06: How Emotions Impact Action

03-07 Activity–How Emotions Affect Others

03-08: Identifying Multiple Emotions

03-09 Activity: Recognizing Multiple Emotions

03-10: Benefit of Expanding Emotional Vocabulary

03-11: Taking Ownership of Your Emotions

03-12 Activity: Your Best and Worst Boss

EI 03-13 Section 03 End Quiz

EI Section 03 End Quiz

EI Section 04: Self-Management 5 Lessons | 1 Quiz

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04-01: Emotions and Marshmallows

04-02: Controlling Emotions

04-03 Activity: Keep Breathing

04-04: An Exercise in Restraint

04-05 Section 4 End Quiz

EI Section 04 End Quiz

EI Section 05: Social Awareness 4 Lessons | 1 Quiz

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Section Content

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05-01: What Is Empathy?

05-02 Activity: Empathy Self-Assessment

05-03: Empathic Communication

EI 05-04 Section 5 End Quiz

EI Section 05 End Quiz

EI Section 06: Relationship Management 4 Lessons | 2 Quizzes

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Section Content

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06-01: Being Aware of Others Emotions

EI Relationship Management Self-Assessment

06-02: Responding Sensitively

06-03 Activity: Dealing with Another’s Emotions

EI Section 06 End Quiz

EI Section 06 End Quiz

EI Section 07: Conclusion: Putting Emotional Intelligence to Work 5 Lessons | 1 Quiz

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Section Content

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07-01: Moving Forward

07-02: Additional Reading

07-03: Additional Emotional Intelligence Assessments

EI 07 Final Exam

EI Section 07 Final Exam

Wrapping Up: Course Evaluation

Copyright © 2022 Crawley International, Inc., All rights reserved.

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