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How to Master Emotional Intelligence for IT Pros (Coming Summer 2019)

How to Master Emotional Intelligence for IT Pros (Coming Summer 2019)

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Section 01: Introduction to Emotional Intelligence 4 Lessons | 1 Quiz

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01-01: Introducing Emotional Intelligence

01-02: Hiring Story Tech vs. EQ

01-03: Importance of Emotional Labor

01-04: Emotional Labor Activity

EI Section 01 End Quiz

Section 02: Measuring Your Emotional Intelligence Skills 1 Lesson

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02-01: Self-Assessment: How Emotionally Intelligent Are You?

Section 03: Self-Awareness 11 Lessons

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03-01: Expanding Emotional Vocabulary

03-02: Activity--Listing Emotions

03-03: How to Identify Emotions

03-04: Activity--Reacting to Others

03-05: How Emotions Impact Action

03-06 Activity--How Emotions Affect Others

03-07: Identifying Multiple Emotions

03-08 Activity: Recognizing Multiple Emotions

03-09: Benefit of Expanding Emotional Vocabulary

03-10: Taking Ownership of Your Emotions

03-11 Activity: Your Best and Worst Boss

Section 04: Self-Management 3 Lessons

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04-01: Emotions and Marshmallows

04-02: Controlling Emotions

04-03 Activity: Keep Breathing

Section 05: Social Awareness 4 Lessons

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05-01: What Is Empathy?

05-02 Activity: Empathy Self-Assessment

05-03: Empathic Communication

05-04 Activity: Recalling Emotional Encounters

Section 06: Relationship Management 3 Lessons

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06-01: Being Aware of Others Emotions

06-02: Responding Sensitively

06-03 Activity: Dealing with Another's Emotions

Section 07: Conclusion: Putting Emotional Intelligence to Work 3 Lessons

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07-01: Moving Forward

07-02: Additional Reading

07-03: Additional Emotional Intelligence Assessments

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