How to Be a Better Listener

The Fine Art of Listening Well

Learn how to gain respect and increase your knowledge by being a great listener. Being a great listener is a hallmark of great leaders. It is one of the great gifts we can give to our fellow humans. In this course, you’ll learn how to avoid common listening mistakes and how to fine-tune your listening skills through practical and immediately useful active listening tips and techniques.

Online, On-Demand Course

When your team members are good listeners, they understand user needs, troubleshoot issues effectively, and operate as high-functioning teams. Good listening skills promote clearer communication and better problem-solving. Ultimately, good listening results in improved client satisfaction and better teamwork.

CIOs, IT managers, and MSP owners, are you looking for ways to improve staff communication? Enroll your team now in our online training on how to be a better listener so they can work together, get things done, and take care of customers.

Video Welcome

Course Structure

This course is designed to be completed in approximately one hour. Individual learner times can vary greatly.

• 39 Steps in this course
• 21 Videos
• 9 Sections
• 35 Total minutes of video
• 8 Quizzes

Learning Objectives

Upon completion of this course, you should know:

• What good listeners do that most people don’t
• The psychology of good listening
• Tools to immediately improve your listening skills
• How to listen when you’d really rather not
• How to show the other person you’re really listening

Course Modules (Sections)

FAQs About How to Be a Better Listener

Certification

Upon completion of this course, you will earn a certificate that verifies you have completed the training and are knowledgeable in better listening skills and techniques required to provide exceptional customer service and support. It shows that you understand how to use intentional listening skills to build and maintain relationships with customers and coworkers.