The Customer Service Secrets of Successful IT Pros

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How to Master IT Customer Service

Course Description

The most successful IT people know the importance of combining outstanding technical skills with a mastery of people skills to build a great IT career.

Learn the essential people skills in the 8-section course specifically designed for IT people. Whether you’re front-line tech support, a DBA, coder, server administrator, MSP owner, CIO, or in any other IT career, the skills in this course will help you build your career by gaining the respect and support of your customers, colleagues, and bosses.

Course Composition

8 sections, 108 lessons, 8 quizzes, 1 final exam, 43 videos including scenarios and lectures.

Course Completion Time

Completion time varies based on the individual, ranging from 3 hours to 8 hours. The course includes numerous external references for further information. Curious individuals who follow the references will, obviously, require more time to complete.

Don R. Crawley, Author
The Compassionate Geek

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Manage your group: Add new members and monitor learner progress. Discounts start for as few as five learners.

Frequently Asked Questions

How long does the online training take to complete?

It varies greatly, depending on the learner. It’s possible to get through the entire course in about three hours. For learners who are more curious and committed to self-improvement, there are many supplemental links and other resources, along with time for reflection. For those types of learners, it could take eight hours or more.

Who should take this training?

This training is appropriate for any individual or group of IT staff members who want or need to improve their customer service skills, including their listening skills, their ability to deal with challenging end-users, their ability to work well with co-workers, and their people skills in general.

Is this appropriate for groups other than IT people?

Yes, with the understanding that we make extensive use of IT-oriented examples and language.

Are there any pre-requisites?

We recommend that managers and supervisors prepare their team members for this training by explaining the importance of customer service, that even people who are excellent at customer service can improve, and that this particular training was designed, written, and presented by an IT person specifically for IT people.

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