The Fundamentals of IT Customer Service

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The Fine Art of Serving End-Users, Other Customers, Co-Workers, and Everyone Else

Course Description

The most successful IT people know the importance of combining outstanding technical skills with a mastery of people skills to build a great IT career.

Learn the essential people skills in the 8-section course specifically designed for IT people. Whether you’re front-line tech support, a DBA, coder, server administrator, MSP owner, CIO, or in any other IT career, the skills in this course will help you build your career by gaining the respect and support of your customers, colleagues, and bosses.

Course Composition

8 sections, 108 lessons, 8 quizzes, 1 final exam, 43 videos including scenarios and lectures.

Course Completion Time

Completion time varies based on the individual, ranging from 3 hours to 8 hours. The course includes numerous external references for further information. Curious individuals who follow the references will, obviously, require more time to complete.

Don R. Crawley, Author
The Compassionate Geek

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Manage your group: Add new members and monitor learner progress. Discounts start for as few as five learners.

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