Compassionate Geek Customer Service Online Training for IT Staff
Build Your Skills at Your Convenience
Now, with online training, you can learn the same valuable skills as in our in-person corporate training sessions. Only now, with my new, affordable online training, you can learn on your own schedule at your convenience.
Compassionate Geek online training allows you to learn the skills you need to build a successful IT career no matter where you are or what time of day.
Register today | Only $299 per person
Eight Sections of Online Customer Service Training
Section 1: The 5 Principles of IT Customer Service Success
Section 2: Practical Emotional Intelligence
Section 3: What To Do When The Customer Isn’t Right
Section 4: The Art of Listening Well
Section 5: Making Sure They Know You Care
Section 6: Communicating Through Email, Text, and Chat
Section 7: How To Say No Without Alienating The Customer
Section 8: Stress Management For IT Professionals
Each section contains multiple units to break up the learning into easily digestible chunks. There are 110 units total and includes lecture, reading, actors demonstrating concepts (both good and bad), thought exercises, quizzes, and a final exam.
Certificate of Completion
When you complete the course, you’ll receive a certificate of completion, which is good for three years. You can download your certificate and store it on your computer or a flash drive. You can also print it to show to your employer as proof of your commitment to self-improvement.
Enrolling multiple learners? Contact us for details on enterprise pricing.
Q: How long is the training available? Can a learner return to later to review a unit or a section?
A: The training is available for at least three years from the date of enrollment, so yes, you will be able to return to it a year later.
Q: Is there an admin panel to track learner progress?
A: Yes, an admin panel is available for customers who purchase group training.
Q: How long does each section take to complete?
A: The training is a combination of watching videos, reading, exercises, and quizzes. Each section contains a different amount of content, so it’s difficult to say exactly how long it will take. Depending on the individual, the entire training can be completed in 3 to 4 hours. Some people take longer, especially if they follow the links within each unit for more information.
Q: Are there discounts for multiple enrollments?
A: Yes. Group enrollment discount information is available at this link.