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Training in Emotional Intelligence Improves IT Customer Service

training in emotional intelligence

CIOs, IT managers, and MSP owners, your IT team is skilled. They can solve any technical problem that comes their way. And since many of them are not in a designated customer support position, you may wonder if they really need training in emotional intelligence and IT customer service training.

The answer is yes. Here’s why.

All IT is Customer-Centric

Technology exists for one reason – to improve the lives of people. This means that all IT positions have a human customer:

  • Internal IT departments serve company employees.
  • Customer support specialists serve external clients.
  • Hardware or software installers serve a corporate customer but also interact on an individual level with corporate representatives.
  • Server and network managers serve downstream users.
  • Coders serve application users.

As a CIO, IT manager, or MSP owner, you know these positions require professional technical knowledge, plus strong interpersonal skills to do the job well. Unfortunately, however, there is a frequent and unfortunate disconnect with new hires. Most IT professionals enter the industry because they love tech, not because they want a career in customer service. But customer interaction is a natural byproduct of a career in IT, so workers need to develop appropriate communication skills to succeed in their position. This is where training in emotional intelligence comes in.

Training in Emotional Intelligence Improves Job Performance

Traditional intelligence (IQ) is a less reliable predictor of job-related success than emotional intelligence (EI). In fact, individuals of average intelligence out-perform those with high IQs 70% of the time. The difference is the assortment of emotional intelligence skills including self-awareness, socia- awareness, interpersonal skills, and empathy. This unique set of skills, which also includes active listening, conflict management, and the ability to read body language, positively impacts interpersonal interactions and, in turn, customer satisfaction, workplace culture, and leadership potential.

The same is true in the IT industry. Workers who participate in emotional intelligence training can improve interactions with supervisors, coworkers, and internal or external customers. Your employees can even improve interpersonal relationships outside of the office or emerge as team leaders within the workplace. 

Even when technical skills are exceptional and job performance seems satisfactory, training in emotional intelligence can have a profound effect on your team’s achievement and overall career trajectory.

Online Emotional Intelligence Training by Compassionate Geek

Compassionate Geek’s professional development programs will transform your workforce. Compassionate Geek’s Emotional Intelligence Training for IT Professionals will help your team develop the listening skills, social skills, and emotional awareness they need to succeed in today’s customer-centric IT environment. This on-demand online course can be taken individually or by a whole team. Learn more and sign up today!

Training in Emotional Intelligence Improves IT Customer Service

CIOs, IT managers, and MSP owners, your IT team is skilled. They can solve any technical problem that comes their way. And since many of them are not in a designated customer support position, you may wonder if they really need training in emotional intelligence and IT customer service training.

The answer is yes. Here’s why.

All IT is Customer-Centric

Technology exists for one reason – to improve the lives of people. This means that all IT positions have a human customer:

  • Internal IT departments serve company employees.
  • Customer support specialists serve external clients.
  • Hardware or software installers serve a corporate customer but also interact on an individual level with corporate representatives.
  • Server and network managers serve downstream users.
  • Coders serve application users.

As a CIO, IT manager, or MSP owner, you know these positions require professional technical knowledge, plus strong interpersonal skills to do the job well. Unfortunately, however, there is a frequent and unfortunate disconnect with new hires. Most IT professionals enter the industry because they love tech, not because they want a career in customer service. But customer interaction is a natural byproduct of a career in IT, so workers need to develop appropriate communication skills to succeed in their position. This is where training in emotional intelligence comes in.

Training in Emotional Intelligence Improves Job Performance

Traditional intelligence (IQ) is a less reliable predictor of job-related success than emotional intelligence (EI). In fact, individuals of average intelligence outperform those with high IQs 70% of the time. The difference is the assortment of emotional intelligence skills including self-awareness, social awareness, interpersonal skills, and empathy. This unique set of skills, which also includes active listening, conflict management, and the ability to read body language, positively impacts interpersonal interactions and, in turn, customer satisfaction, workplace culture, and leadership potential.

The same is true in the IT industry. Workers who participate in emotional intelligence training can improve interactions with supervisors, coworkers, and internal or external customers. Your employees can even improve interpersonal relationships outside of the office or emerge as team leaders within the workplace. 

Even when technical skills are exceptional and job performance seems satisfactory, training in emotional intelligence can have a profound effect on your team’s achievement and overall career trajectory.

Online Emotional Intelligence Training by Compassionate Geek

Compassionate Geek’s professional development programs will transform your workforce. Compassionate Geek’s Emotional Intelligence Training for IT Professionals will help your team develop the listening skills, social skills, and emotional awareness they need to succeed in today’s customer-centric IT environment. This on-demand online course can be taken individually or by a whole team. Learn more and sign up today!

Next Level Customer Service Training

Enroll your team now in Compassionate Geek IT online customer service training so they can work together, get things done, and take care of customers.

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Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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