IT Customer Service

Posts for IT professionals about IT customer service, emotional intelligence, how to be a better listener, dealing with difficult people, stress management, and similar topics to help IT pros build great careers and relationships.

Mastering the Art of Interpersonal Communication: A Must-Have Skill for IT Engineers and Technicians | Two technicians in a server room

Mastering the Art of Interpersonal Communication: A Must-Have Skill for IT Engineers and Technicians

Are you an IT engineer or technician? Interpersonal communication skills for IT engineers and technicians are vital for your career success. Mastering the art of interpersonal communication can make a significant difference in your ability to collaborate with your colleagues, understand client needs, and deliver exceptional service. Interpersonal communication goes beyond technical jargon and includes […]

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two programmers discussing code: why compassion matters in IT

Why Compassion Matters in IT (and How It Transforms Your Workplace)

IT is complicated. It’s easy to focus solely on the technical problems at hand—resolving tickets, managing projects, and pushing code to production. However, one of the most overlooked tools in our toolkit is compassion. Let me share two stories that highlight why compassion matters in IT. Jessica (not her real name) is a long-time friend

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customer service skills resume

15 IT Customer Service Skills to Add to Your Resume

Today’s job market demands IT professionals who can meet and exceed customer expectations. Customer satisfaction drives IT business success, and mastering customer service skills has never been more essential. With the rise of AI tools supporting customer service, a human touch remains pivotal for satisfactory customer experiences. What Are Customer Service Skills? Excellent communication is

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AI in Customer Service

5 Reasons to Use AI in IT Customer Service (and 4 Reasons Not To)

As your company looks to reduce costs and streamline IT customer service, it’s natural to consider AI. In addition to addressing frequently asked questions, chatbots can welcome your customers, provide answers derived from your knowledge base, and assist with standard business procedures. AI tools can dispatch a technician for field requests and direct more complicated

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two call center agents; patience in customer service

The Power of Patience in IT Customer Service

Customer service focuses on helping and supporting customers before, during, and after they buy a product or service. Patience in customer service can make the difference between a good experience or a not-so-good experience for your customer. It ensures customer satisfaction and creates positive interactions with a company. When your IT pros answer questions, solve

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proactive customer service; call center team

How and Why You Should Implement Proactive Customer Service in IT

Proactive customer service relies on your IT pro’s ability to create seamless interactions that reduce customer friction. By remaining attentive to customers’ concerns, businesses showcase their dedication to customer satisfaction, fostering a positive relationship rooted in trust. When organizations operate proactively, they help customers feel valued and understood. In a competitive marketplace with high consumer

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customer service soft skills

Customer Service Soft Skills You Need to Succeed in IT Customer Service

Your IT customer service team does more than resolve immediate issues. They play an essential role in shaping customer perceptions and building long-term relationships. Their tasks include providing timely responses, resolving conflicts, and offering product advice. This indispensable role creates a positive customer experience. By prioritizing IT customer service interactions, companies meet customer needs and

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customer service training; man and woman at a computer

IT Customer Service Training Tips: How to Show Respect

Respect is a key part of personal identity and relationships. Showing respect means acknowledging someone’s abilities and worth. It involves valuing their feelings and opinions, even if you disagree. It also means treating them equally and giving them the same consideration you would want for yourself. IT Customer service training teaches you that treating someone

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Customer Service and Interpersonal Skills: Man and woman in a call center

Customer Service and Interpersonal Skills When It’s Not Your Problem

Back before the internet was everywhere, people would call radio stations to get information such as the current temperature, the day’s forecast, sports scores, or even just the current time. My sister’s phone number was almost identical to that of a local radio station. She frequently got calls from people who had misdialed the radio

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IT engineer in network server room; professionalism in the workplace

What Is Professionalism in the Workplace

Professionalism in the workplace is a key to your career success. Whether you are a Chief Information Officer (CIO), an IT manager, or an IT professional, understanding and embodying professionalism is crucial for personal growth and organizational achievement. Professional behavior is a key part of leadership, whether you’re in an official leadership position or not.

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