Posts for IT professionals about IT customer service, emotional intelligence, how to be a better listener, dealing with difficult people, stress management, and similar topics to help IT pros build great careers and relationships.
Have you ever been a victim of office politics? Sometimes, it’s the work environment that creates workplace politics, but sometimes it’s choices you make about how you treat your customers and coworkers Are You Creating Advocates or Detractors Behind Your Back? You can create advocates among your customers and end-users by delivering outstanding customer service …
I am frequently asked for recommendations on how to follow up on a training presentation or a speaking engagement. This book club reading list is a great place to start. Start a Customer Service Book Club Whether you’re an MSP owner, own a different type of technology business, a CIO, an HR manager, or another …
Is great customer service important? High-quality customer service leads to customer happiness and that leads to word-of-mouth promotion, the most effective way to promote your business or build a great reputation. By improving your customer service, you’ll help your customers feel important and that helps build long-term relationships. Perhaps you’ve heard the frequently quoted statistic …
