Posts for IT professionals about IT customer service, emotional intelligence, how to be a better listener, dealing with difficult people, stress management, and similar topics to help IT pros build great careers and relationships.
It seems like there’s nothing written today that doesn’t include a reference to artificial intelligence. Perhaps you’re wondering which bloggers and other writers are writing their own material or how they’re using AI in the content they produce. Here’s how I use AI at Compassionate Geek and, frankly, in everything else I write. Get Past […]
Harnessing The Power of Artificial Intelligence at Compassionate Geek Read More »
In a world saturated with information and options, being persuasive can be the deciding factor between success and failure. Whether it’s convincing other execs to support a major software change, persuading a customer to buy additional services from your MSP or TSP, or getting end-user buy-in for a new security initiative, persuasion techniques are invaluable tools. This
Persuasion Techniques for CIOs, IT Managers, and IT Pros Read More »
I was checking out at the neighborhood grocery store when a checker came up behind me and asked, “Did you find everything you need, Hoss?” Hoss? Seriously? Perhaps like you, I’ve been called Hoss, Chief, Dude, Sugar, Darlin’, Love, Young Fella, Bro, Pardner, and any number of other names that have nothing to do with
Communicate Interpersonally: Terms of Non-Endearment Read More »
Like the character House on the TV series of the same name, there are a few IT pros who are exceptionally good at the technologies they support. They’re so talented and knowledgeable, in fact, that their employers and coworkers will tolerate poor customer service or interpersonal skills in order to gain the benefit of their
11 Crucial Customer Service Skills for IT Pros (and How to Develop Them) Read More »
IT professionals and IT execs, you know how your customers expect a variety of qualities and technical services from you and your coworkers? Let’s narrow it down to five key customer expectations they want most from you and your team. Number one: Expertise and Technical Proficiency: Your customers rely on you and your staff to
Customer Expectations: 5 Must-Haves Customers Seek in an IT Service Provider Read More »
CIOs, IT managers, and MSP owners know that creating a positive work culture is vital for the success of any IT company. It sets the tone for how your employees interact with each other. It affects how they approach their work and ultimately impacts your company’s overall success. When your employees feel valued, supported, and
8 Ways To Promote a Positive Work Culture in IT Read More »
What are your communication preferences? Slack or Teams? How about texting? Email? Chat? An old-school phone call? What about Zoom? Or, here’s something novel. How about a face-to-face meeting? Or, you could go really old school and send a handwritten note or letter. How do you choose which communication channel to use? What’s the Type
Communication Preferences: Slack and Email and Chat, Oh My! Read More »
As a CIO, IT manager, or MSP/TSP owner, you understand how vital it is for your IT customer service team to communicate effectively with customers and teammates. Interpersonal skills are central to every person-to-person interaction. Whether interacting professionally or personally, interpersonal communication skills provide the opportunity to eliminate hurtful communication and build trust that will
What is Interpersonal Communication and Why It’s Important to IT Customer Service Read More »
Would you want to be your own customer? Seriously. Would you be happy with your customer service? Think about the times when you’ve received customer service, good or bad. Maybe it was something in IT like getting help on a cloud app, setting up a new tablet, or configuring an access point. Maybe it had
Would You Want to Be Your Customer? (The Customer Service Question) Read More »
IT leadership is more than titles or seniority. It is about influencing and guiding others toward success. Successful leaders value leadership concepts such as collaboration and teamwork, empowering followers to contribute their unique skills and perspectives. They create an environment that fosters growth, creativity, and innovation. Leaders in IT make tough decisions, even if unpopular
Leadership Concepts for IT Managers Read More »
206 988 5858
Sign in
Cart
