Posts for IT professionals about IT customer service, emotional intelligence, how to be a better listener, dealing with difficult people, stress management, and similar topics to help IT pros build great careers and relationships.
Respect is a key part of personal identity and relationships. Showing respect means acknowledging someone’s abilities and worth. It involves valuing their feelings and opinions, even if you disagree. It also means treating them equally and giving them the same consideration you would want for yourself. IT Customer service training teaches you that treating someone […]
IT Customer Service Training Tips: How to Show Respect Read More »
Back before the internet was everywhere, people would call radio stations to get information such as the current temperature, the day’s forecast, sports scores, or even just the current time. My sister’s phone number was almost identical to that of a local radio station. She frequently got calls from people who had misdialed the radio
Customer Service and Interpersonal Skills When It’s Not Your Problem Read More »
Professionalism in the workplace is a key to your career success. Whether you are a Chief Information Officer (CIO), an IT manager, or an IT professional, understanding and embodying professionalism is crucial for personal growth and organizational achievement. Professionalism is a key part of leadership, whether you’re in an official leadership position or not. But
What is Professionalism in the Workplace Read More »
Are your employees struggling with interpersonal interactions with customers or each other? Do you find yourself responding to customer complaints that should have been avoidable? Maybe you feel like your team isn’t as cohesive as it could be. The solution is to include emotional intelligence training activities in your IT staff development strategy. Reasons to
Emotional Intelligence Training Activities for Your Team Read More »
Emotional intelligence involves identifying and managing your emotions and influencing others. It also includes managing how you react to others’ emotions. Understanding why you react strongly in certain situations helps shape your thoughts and actions for better interpersonal relationships. Developing emotional awareness leads to personal growth and deeper self-understanding. It also improves your communication and
Emotional Intelligence: How to Improve Yours Read More »
As IT pros, CIOs, and managed service providers, delivering top-notch customer service is essential to the success of your career or business. Resolving customer service issues has become increasingly important. According to a report from Walker, customer expectations for ease increased from 11% in 2013 to 90% in 2020. Additionally, certain customer service mistakes can
Critical Customer Service Mistakes for IT Pros to Avoid (Includes Video) Read More »
Emotional intelligence has been a popular buzzword for nearly three decades, but its adoption in the business world has skyrocketed in recent years. As a CIO, IT manager, or MSP owner, you may already realize EQ is the key to unlocking a happier, more productive team. If you’re looking for a different way to improve
Why is Emotional Intelligence Important in the Workplace? Read More »
As a CIO, IT manager, or MSP/TSP owner, you understand the importance of clear communication with your customers and end-users. Any information gaps can lead to frustration and conflict. To bridge these disconnects, let’s explore the power of communication models. By understanding different models and how they influence information flow, you can identify potential weaknesses
The Best Communication Models for IT Customer Service Read More »
Effective communication skills are essential to success whether you’re a CIO, an IT manager, an MSP owner, or an engineer or technician. When you’re working with colleagues, clients, or customers, it’s important that you communicate clearly and effectively to achieve your goals and build relationships. But what does it take to be an effective communicator
How to Be an Effective Communicator at Work: Tips for IT Pros and IT Execs Read More »
The two most important tech support skills are so simple, yet so many people don’t get it. Resolve the Issue Tech support skill number one is to solve the problem! According to a Harvard Business Review article, many managers hire support staff for compassion or empathy skills, both of which are important, but technical customer
Master These Two Key Tech Support Skills for Your Career and Business Success Read More »
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