Posts for IT professionals about IT customer service, emotional intelligence, how to be a better listener, dealing with difficult people, stress management, and similar topics to help IT pros build great careers and relationships.
Customer service training videos are a great way to present different points of view on how to deal with customers. In this post, we’ll review the five videos customer service professionals need to watch to improve their customer service skills. What is customer service training? Customer service training is the process of coaching individuals and […]
5 Customer Service Training Videos You Need to Watch Right Now Read More »
Great businesses use outstanding customer service to earn customer loyalty. Loyalty ensures customers remain with the company for an extended period, developing a long-term relationship with their products and services. Internal IT departments also use good customer service to build good relationships with end-users. That, in turn, builds trust, teamwork, and improved productivity. Customer service
Why Customer Service Training Programs Are Worth the Investment for IT Read More »
In IT, your customer could be an end-user, your coworker, or your boss. You are the bridge between the systems you support and the people who use them. Your ability to listen effectively to understand the problem or service request from the customer’s point of view is key to your success as an IT professional.
5 Ways to Improve Your Customer Service Listening Skills Read More »
What is Leadership Strategy for Customer Service? My client heard me speak on IT customer service at a Connectwise conference. They wanted their IT staff to improve their already stellar customer service skills, so they contacted me to discuss my training programs. We went through the usual questions about the course outline, completion time, and
Modeling as a Customer Service Leadership Strategy Read More »
Customer service training recognizes that information technology and customer service are two symbiotic fields – both work in tandem to improve business efficiency while ensuring that customers stay retained and satisfied. While the involvement of IT in customer service remains well-documented and researched, what about the inverse? Like all their counterparts, IT departments and companies
Why is Customer Service Training Vital for IT Professionals? Read More »
Customer service is a job role and a skill set. As a job role, it implies fulfilling customer needs and ensuring that they have a good experience so that they come back and give your company more business. As a skill set, customer service comprises a list of behaviors, attitudes, and mentalities that one can
4 Customer Service Skills Every Employee Must Have Read More »
Customer service empathy is one of the five principles of IT customer service success. It means putting yourself in the position of the person you’re serving, whether an end-user, another type of customer, or a coworker. To develop a successful IT service strategy, you need leadership that can bring culture change. It requires all IT
IT Customer Service Empathy: The Right Mindset Read More »
Improve your customer service skills, build better relationships with your coworkers, and advance your career when you learn how to improve your listening skills. Listening skills are similar, no matter whether in person, in written communication, or on the phone. There are, however, subtle differences in your listening techniques depending on where you’re listening. When
How to Improve Listening Skills on the Phone Read More »
Your ability to communicate successfully is directly related to your career success. Listening well is also a big part of how to be a better communicator at work. Communication, of course, takes place in person, electronically on the phone and in virtual meetings, and in writing through email, text, and chat. Successful communication starts with
How to Be a Better Listener in Person Read More »
You may not think of the need to be a good listener in writing, but your customers want you to understand their written communication (email, text, or chat) every bit as much as their spoken communication. Tips on How to Be a Better Listener in Writing Whether in person, on the phone, or in written
How to Be a Better Listener in Writing Read More »
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