5 Customer Service Training Videos You Need to Watch Right Now

Customer service training videos are a great way to present different points of view on how to deal with customers. In this post, we’ll review the five videos customer service professionals need to watch to improve their customer service skills.

What is customer service training?

Customer service training is the process of coaching individuals and groups with techniques and ideas to help them better serve customers. Customers could be end-users and other paying customers. Your customers could also be coworkers, your boss, or anyone else who needs your unique skills and abilities. These five customer service training videos will help you and your team find powerful new ways to deliver exceptional customer service to your customers.

5 Customer Service Training Videos

The 5 Principles of IT Customer Service by Compassionate Geek founder Don R. Crawley.

In this customer service training video, Compassionate Geek author Don R. Crawley explains the five principles of IT customer service success. These five principles will help you and your team learn to naturally develop a spirit of service to others and carry out quality customer service.

Give ‘Em the Pickle by Bob Farrell

This is one of the best-known and fan favorite customer service videos, featuring the late Bob Farrell, founder of Farrell’s Ice Cream Parlour, telling his “Give ‘Em the Pickle” story, a great example of excellent customer service. More than that, it’s about having an attitude of service.

Mark Sanborn and The Fred Factor

This customer service training video is author Mark Sanborn’s story about his extraordinary postal carrier. It’s the basis for his best-selling book The Fred Factor.

Shep Hyken and The Taxi Cab Story

You wouldn’t normally think of a cab ride from the airport as a place to experience over-the-top customer service, but that’s exactly what happened to Shep Hyken. In this video, Shep tells the story about a most unusual (and unusually inspiring) taxi cab ride.

James Lloyd and the Nordstrom shirt customer service training video

IT customer service often means going above and beyond to keep your customers happy. The stories about Nordstrom’s customer service are the stuff of legends. In this video, motivational speaker and humorist James Lloyd shares his personal story about a Nordstrom sales clerk going way above and beyond to take care of him.

Next Level IT Customer Service Training

Enroll your team now in Compassionate Geek IT online customer service training so they can work together, get things done, and take care of customers.