Posts for IT professionals about IT customer service, emotional intelligence, how to be a better listener, dealing with difficult people, stress management, and similar topics to help IT pros build great careers and relationships.
No one has all the answers, but sometimes it can feel like you’re expected to know the answer to every question a customer or coworker asks. This critical customer service skill is not, however, about your ability to answer every question. It’s about your ability to handle every question gracefully and ultimately to provide a […]
Satisfied clients are your best source of repeat business and new business. That seems so obvious, but what can you do to ensure your clients are satisfied? It’s more than just good customer service. Good customer service is the minimum requirement for client satisfaction, so what else do you need to do? 6 Tips to
IT Customer Service 101: How to Deliver Client Satisfaction Read More »
Customer service work can be a tough job, whether you’re supporting computer users or retail customers. Some common mistakes can undermine the customer service experience. Fortunately, they’re easy to avoid once you’re aware of them. Customer Service Mistakes Here are five common mistakes guaranteed to ruin customer service experiences and kill good customer service: 1.
Five Critical IT Customer Service Mistakes Read More »
Customer service is all about relationships. Admittedly, sometimes the relationship has a very short life, such as when a call center technician gets a call for simple tech support like a password reset. Still, there’s a relationship. Even if the interaction lasts only two or three minutes, the other person’s memory of the interaction becomes
Four Magical IT Customer Service Phrases (What to Say in Nearly Any Situation) Read More »
Your ability to listen well is crucial to providing good customer service. When you listen well, your customer or coworker feels heard and respected. They will have confidence that you understand their issue. When you listen well, you’re more likely to correctly identify the solution to their issue. That saves you and the other person
10 Ways to Be a Better Listener from the IT Customer Service Pros Read More »
What can you do, as an IT customer service provider, when you have to deal with someone who’s really angry? What about providing customer service to someone who’s being unreasonable? How about someone who’s just really rude? First of all, let’s acknowledge that situations like that suck. They can be just awful. No doubt about
IT Customer Service 101: How to Deal with an Angry Customer or End-User Read More »
You don’t have to feel respect for another person in order for you to act with dignity and respect. You also don’t have to agree with another person or even like them to treat them in a respectful manner. Feeling respect for someone is internal for you. The other person has done or said things
Customer Service Training Tips: 6 Ways to Show Respect to Other People Read More »
Some of the benefits of online customer service training seem obvious, such as team members being able to work at their own pace, not having the entire team away at the same time for training, and the ability to monitor individual progress. Compassionate Geek online IT customer service training is tailored for people using real-world
5 Reasons to Invest in Online Customer Service Training Read More »
When you consider the myriad alternatives to email including Slack, Teams, texting, and chat, among others, it’s easy to think that email is an old-school, obsolete communication channel. In fact, the total volume of email increased by 7% in 2021 (GlobeNewswire) and more than half of the world’s population uses email. (PitchFunnel). In other words,
Customer Service Training Tips: How to Communicate Successfully Using Email Read More »
Delivering bad news is never easy. Unfortunately, it’s occasionally part of your job in IT customer service. Being able to deliver bad news with grace and aplomb is an important career skill. When you have to deliver bad news, the people who receive it will remember when you do it well and when you do
IT Customer Service 101: How to Deliver Bad News Read More »
206 988 5858
Sign in
Cart