5 Reasons to Invest in Online Customer Service Training

Some of the benefits of online customer service training seem obvious, such as team members being able to work at their own pace, not having the entire team away at the same time for training, and the ability to monitor individual progress. Compassionate Geek online IT customer service training is tailored for people using real-world examples and stories. Participants learn how to improve compassion, empathy, and listening skills through structured lessons designed by IT people for IT people.

5 Reasons Why You Should Invest in Online Customer Service Training

After completing training, team members can get along better so they can work together, get things done, and take care of customers and each other. With Compassionate Geek’s unique focus on relationships as a key component of customer service, your team members will learn relationship skills they can use with customers and coworkers. Relationship-building skills include knowing how to disagree, how to deliver bad news, how to say no without alienating the other person, and how to manage emotions in the workplace, among other skills.

Issues will be resolved faster. Good IT customer service skills build trust. When customers trust service providers, they’re more likely to report problems sooner, thus speeding the resolution process. They’re also more likely to accept changes in software, equipment, and policies, especially security policies. When coworkers trust each other, they’re more likely to work well together, accept new ideas, and support each other, all of which leads to faster problem resolution.

Online, on-demand training can go deeper. Online training doesn’t have the same time constraints as live training. Lessons often include supplementary content such as interviews with influencers, historical perspectives, and continuously updating content. Learners have a much richer and deeper learning experience with online, on-demand training than in live training, either in-person or virtual.

End-users and other customers will be happier. CSAT scores will be higher. Online customer service training helps the learner find powerful new ways to focus on delivering a great customer experience. Through empathy training, compassion training, and better listening training, your team members learn how to avoid the most common customer complaints while delivering an outstanding customer experience.

Learners can attend sessions on a staggered schedule. This is an obvious benefit of on-demand training, but it’s important enough to deserve its own mention. Managers are understandably concerned about having their entire team gone for training at the same time. With on-demand training, you set completion deadlines and team members work at their own pace to meet the deadlines.

Hybrid Online Training

Hybrid learning packages, combining one or more live events with on-demand lessons offer a “best of both worlds” scenario in which learners attend a live event to interact with the instructor, followed by on-demand sessions. Compassionate Geek on-demand sessions offer interaction with the instructor and other learners through commenting on the lessons.

Next Level IT Customer Service Training

Enroll your team now in Compassionate Geek IT online customer service training so they can work together, get things done, and take care of customers.

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