Training Support

Customer Service Downloads

• Free ebook The 5 Principles of IT Customer Service Success
• Free Customer Service Posters

Emotional Intelligence Downloads

• Descriptive Terms for Emotions
• Emotional Intelligence Personal Action Plan
• Emotional Intelligence Self-Assessment

Book Group Support

Find resources for your Compassionate Geek book group, including recommended videos, discussion questions, and tips for leading a book group on this page.

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Websites

• DonCrawley.com
• CompassionateGeek.com

Social Media

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Additional Books for IT Pros

Watch This Video to Learn How to Bring Humanity Into the World of Technology

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