On-Demand Courses Designed By IT Pros For IT Pros 


Customer Service Secrets
of Successful IT Pros

How to Master IT Customer Service

Learn how to improve your customer service skills in this 8-section online version of Don Crawley’s popular IT customer service training course, based on his books The Compassionate Geek and The 5 Principles of IT Customer Service Success. $299/seat


How to Master
Emotional Intelligence

How to Recognize and Manage
Your Emotions

Your IQ (Intelligence Quotient) allows you to think through and solve problems. Your EIQ (Emotional Intelligence Quotient) is how you can build your career through your relationship with other people in the workplace. Learn practical Emotional Intelligence tips and techniques you can use right away. $59/seat.


How to Be a Better Listener

The Fine Art of Listening Well

Learn how to gain respect and increase your knowledge by being a great listener. Being a great listener is a hallmark of great leaders. It is one of the great gifts we can give to our fellow humans. In this course, you’ll learn how to avoid common listening mistakes and how to fine-tune your listening skills. $59/seat.

What to Expect From The Online Courses

What They’re Saying About the Courses

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