3 Ways You Can Start Improving Your IT Customer Service Right Now

IT customer service is crucial to your company’s success, whether you’re an MSP, a VAR, an internal IT department at a university or corporation, or any other organization providing IT services. Technical mastery is, of course, required. IT customer service mastery, however, is how you build successful relationships with customers and coworkers. As an individual, […]

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Top 5 Customer Service Qualities of IT Professionals

The top 5 customer service qualities of IT pros are exactly the same as the 5 principles of IT customer service success. The most successful IT pros understand that their career success is based on mastering both technical competence, their ability to master the technologies they support, and charisma, their ability to understand, get along

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Customer Service Training Tips: Handling Difficult Customers

Customer service training offers many benefits for IT departments and businesses. One of the most important benefits of such training is helping IT pros handle difficult customers and coworkers. If you’re an IT manager, executive, or business owner, you’ll improve customer retention and cut down on employee attrition when you provide your team with tools

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10 Crucial Customer Service Skills (and How to Develop Them)

Like the character House on the TV series of the same name, there are a few IT pros who are exceptionally good at the work they do. They’re so talented and knowledgeable, in fact, that their employers and coworkers will tolerate poor customer service or interpersonal skills in order to gain the benefit of their

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5 Customer Service Training Videos You Need to Watch Right Now

Customer service training videos are a great way to present different points of view on how to deal with customers. In this post, we’ll review the five videos customer service professionals need to watch to improve their customer service skills. What is customer service training? Customer service training is the process of coaching individuals and

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Why Customer Service Training Programs Are Worth the Investment for IT

Great businesses use outstanding customer service to earn customer loyalty. Loyalty ensures customers remain with the company for an extended period, developing a long-term relationship with their products and services. Internal IT departments also use good customer service to build good relationships with end-users. That, in turn, builds trust, teamwork, and improved productivity. Customer service

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5 Ways to Improve Your Customer Service Listening Skills

In IT, your customer could be an end-user, your coworker, or your boss. You are the bridge between the systems you support and the people who use them. Your ability to listen effectively to understand the problem or service request from the customer’s point of view is key to your success as an IT professional.

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Modeling as a Customer Service Leadership Strategy

What is Leadership Strategy for Customer Service? My client heard me speak on IT customer service at a Connectwise conference. They wanted their IT staff to improve their already stellar customer service skills, so they contacted me to discuss my training programs. We went through the usual questions about the course outline, completion time, and

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Why is Customer Service Training Vital for IT Professionals?

Customer service training recognizes that information technology and customer service are two symbiotic fields – both work in tandem to improve business efficiency while ensuring that customers stay retained and satisfied. While the involvement of IT in customer service remains well-documented and researched, what about the inverse?  Like all their counterparts, IT departments and companies

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4 Customer Service Skills Every Employee Must Have

Customer service is a job role and a skill set. As a job role, it implies fulfilling customer needs and ensuring that they have a good experience so that they come back and give your company more business. As a skill set, customer service comprises a list of behaviors, attitudes, and mentalities that one can

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