Learn the Success Secrets of IT Professionals
Unlock the secrets of successful IT professionals and help your team master customer service. Reduce turnover and improve productivity with this powerful and transformative course.
Multiple Modalities Maintain Learner Interest
Story-telling and lectures, plus relevant examples, tailored to IT people
Actors demonstrating concepts so your team can see both good and bad behavior examples
Students interact with the instructor through commenting on lessons.
What is Compassionate Geek?
Compassionate Geek is both a book and a movement. IT people worldwide are learning the 5 Principles of competence, compassion, empathy, good listening skills, and respect and spreading goodwill worldwide!
"Don and I worked together in my previous company to deliver training for their Enterprise Support organization. Don flew all around the country visiting our offices sharing his wisdom with the team. The CSAT scores soared once the team grasped some core relationship principles. Great to see the transition to a virtual model - our Support Analysts are everywhere!"
Sr Director, Global Support Ex`scalations
“I have noticed a marked change in the responsiveness of our IT staff. Some have greatly improved their communication skills, while others have displayed, for the first time, initiative and immediate reactions to internal customers’ requests.”
Director of Administration/ Information Technology
Pittsburg Water and Sewer Authority