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8 Sections with 106 units that will help you get new skills, new attitudes, and new ideas.
Section 1: 22 units
Learn the 5 Principles of I.T. Customer Service Success, how to overcome roadblocks, and tools for success.
Section 2: 17 units
Learn how to understand emotions in yourself and others and how to deal with them appropriately.
Section 3: 16 units
Customers are not always right, so you need to learn how to deal with their quirks and idiosyncrasies.
Section 4: 5 units
In this section, you'll learn how to avoid one of the most common complaints about people not listening well.
Section 5: 13 units
I.T. people generally do care about their customers and colleagues, but we don't always show it. In this section, you'll learn how to show you care.
Section 7: 10 units
Sometimes, it's necessary to say "no" to a customer or colleague. Learn how to say "no" without alienating the other person.
Section 6: 8 units
In business today, it's not just verbal communication that matters. You must also ensure your written communication skills are top-notch.
Section 8: 16 units
Stress is fact of life, especially in the high-pressure world of I.T. In this section, you'll gain practical tips for managing the inevitable stress that goes with a career in I.T.
If you were to ask Don, he would say he has always been a “pretty geeky guy”. He once told the staff a story about when he was 12, he did an electronics experiment and set his bedroom on fire! He has worked on everything from model railroads to tracking telescopes to automation systems, Linux servers, and Cisco firewalls.
Besides being an international professional speaker, Don has over 19 years experience as a technical trainer and has written 8 books including soft-skills books on people skills for IT people, such as “The Compassionate Geek” as well as several popular technical books on Cisco and Linux products.
Don is an entrepreneur who understands that his business’s survival is dependent upon great customer service.
He is all about being a master of technology combined with knowing how to understand, get along with, and influence people.
“Our jobs, in I.T., are not about technology. They’re about helping other people live their lives more productively, efficiently and creatively.” —Don Crawley
P.S. He also loves dogs, especially his hound dog Sam.
"I highly recommend Don's customer service training."
KEVIN CARR, CIO, Denton County, TX
REALLY HELP FOCUS
“Really helped focus our IT team on service delivery by providing tools, concepts, and stories.”
MICHAEL P. RICHARDSON (American Superconductor)
“A very effective advocate for treating end users with the respect and care we all deserve.”
DAVID EDWARDS (Gap, Inc.)
This course isn't for everybody. Is it right for you?
If you're not happy with the content of this course and you don't feel it helped you improve your human relations skills, just let us know and we'll refund your money.
Not only do you gain powerful insights and perspectives through Compassionate Geek online training, you also get three valuable bonuses, just for signing up!
Private Facebook Group
Receive an invitation to our private, by-invitation-only Facebook group. Discuss work issues, share ideas, see new videos and blog posts, and even win prizes.
You get a free PDF copy of Don's E-Book The 5 Principles of IT Customer Success with your registration.
Free Compassionate Geek Posters
You also get a set of five PDF posters to print and display in your office with reminders about the core principles of Compassionate Geek training.
The Compassionate Geek I.T. Customer Service Mastery Course Works Great for Individuals or Groups!
Here are answers to some frequently asked questions:
The training is a combination of watching videos and reading, and each section contains a different amount of content, so it’s difficult to say exactly how long it will take. Depending on the individual, the entire training can be completed in 3 to 4 hours. People who are thoughtful and curious will take longer, especially if they follow the links within each unit for more information.
When you enroll and pay for the training, you'll receive an email with instructions. Individual learners will have immediate access to the training. When you purchase multiple enrollments, you'll receive an email within 1 business day with instructions, including a special access code, for your learners to use to access the content.
At this time, the training is available indefinitely, so yes, you will be able to return to it a year later. At no time will it be available for less than 3 years from the time of purchase.
Our training platform (TalentLMS) includes a mobile app, available for both Android and iPhone, so you can take the training with you, even when you’re offline. You can download it from the App Store or the Google Play Store or download it here for your smart phone.
You can email us at email@example.com or call us at 1-206-988-5858 with any questions.
Send an email to firstname.lastname@example.org and ask for a refund. We'd like to know why you want a refund, but we don't require you to say.
This course was written and produced by Don Crawley, a long-time I.T. author, speaker, and trainer. He wrote it from the perspective of someone who knows and understands I.T. culture. It was designed from the ground up for I.T. people.
When you complete the course, you’ll receive a certificate of completion, which is good for three years. You can download your certificate and store it on your computer or a flash drive. You can also print it to show to your employer as proof of your commitment to self-improvement.
We really want you to be successful in your career and enjoy a fulfilling and rewarding life. We've prepared this course with that in mind. We want to know what you think. You can contact us at email@example.com or by phone at 1-206-988-5858.