We stand with Ukraine.Posts for IT professionals about IT customer service, emotional intelligence, how to be a better listener, dealing with difficult people, stress management, and similar topics to help IT pros build great careers and relationships.
Dealing with an angry customer can be challenging. But think of it like playing a video game. When you’re in a game, you need to stay focused and respond quickly so you can get to the next level. Same thing when dealing with an angry customer. 4 Tips for How to Deal with An Angry …
How to Deal with An Angry Customer for IT Professionals Read More »
Professional excellence is a term that is often used to describe the highest level of performance and skill in a particular field. How can you, as a CIO, IT Manager, or MSP owner help your team perform with professional excellence? In the world of IT customer service, achieving professional excellence can be a challenging but …
5 Characteristics of Professional Excellence in IT Customer Service Read More »
Difficult people are everywhere, so having tools for dealing with them is helpful. In this post, you’ll learn tips for how to deal with difficult customers, including computer users. How to Deal with Difficult Customers When dealing with difficult computer users, remain calm and professional. Start by identifying the specific issue the user is experiencing. …
How to Deal with Difficult Customers (End-Users) Read More »
MSP owners, CIOs, and IT managers know that hiring high-quality employees is more challenging than ever. When you recruit new members of your IT team, you might be reluctant to raise the hiring bar to include written examples of interpersonal skills, especially when it might narrow your pool even further. But poor writing skills can …
Why CIOs Should Evaluate Written Skills When Hiring IT Pros Read More »
Teamwork is when individuals work together to achieve a common goal. In this post, you’ll learn what teamwork is and how to do it right. What Teamwork Is In information technology, a successful team clearly communicates and effectively prioritizes tasks. The team should also have a mix of skills, including system administration, troubleshooting, coding, project …
Problem-solving is a key skill for your IT customer service teams, but as a CIO, IT manager, or MSP owner, you know interpersonal skills such as listening are just as critical. When IT professionals have the people skills to develop a good rapport with customers and coworkers and create a positive interaction, the result is …
Why Listening is a Key Skill for IT Customer Service Teams Read More »
Emotional intelligence is the ability to manage your own emotions and influence the emotions of others. Here are five tips for emotional intelligence: how to improve yours. 5 Tips on Emotional Intelligence: How to Improve Yours 1: Practice self-awareness. Take the time to understand your own emotions and how they affect you. 2: Empathize with …
Your team provides top-notch technical service, but the customer reviews leave something to be desired. Or maybe as a CIO, IT manager, or MSP owner, you’re not getting the feedback about your employees you expect based on their skills. The culprit may be accidental messages they send through nonverbal and verbal interpersonal communication. Analyze the …
Being an IT professional means helping people, including your customers and your coworkers, with their computer problems. Here are five simple tips on best practices customer service for IT professionals. Follow these tips to make sure you give good IT customer service to your customers and your coworkers. 5 Best Practices Customer Service for IT …
Best Practices Customer Service for IT Professionals Read More »
As a CIO, IT manager, MSP owner, or IT professional, you probably cringe when you read traditional articles about professionalism in the workplace. Sweeping guidelines for workplace attire, in-office conduct, and professional communication don’t always fit the environments you lead or where you work. What many articles overlook is that what’s appropriate varies based on …
