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customer service training videos

5 Customer Service Training Videos You Need to Watch Right Now

Customer service training videos are a great way to present different points of view on how to deal with customers. In this post, we’ll review the five videos customer service professionals need to watch to improve their customer service skills. What is customer service training? Customer service training is the process of coaching individuals and …

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customer service training programs

Why Customer Service Training Programs Are Worth the Investment for IT

Great businesses use outstanding customer service to earn customer loyalty. Loyalty ensures customers remain with the company for an extended period, developing a long-term relationship with their products and services. Internal IT departments also use good customer service to build good relationships with end-users. That, in turn, builds trust, teamwork, and improved productivity. Customer service …

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customer service listening skills

5 Ways to Improve Your Customer Service Listening Skills

In IT, your customer could be an end-user, your coworker, or your boss. You are the bridge between the systems you support and the people who use them. Your ability to listen effectively to understand the problem or service request from the customer’s point of view is key to your success as an IT professional. …

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Principles of IT Customer Service

The 5 Principles of IT Customer Service

Successful solutions providers, help desks, and internal IT departments build a culture of service based on five principles of customer service. Everything we teach and do at Compassionate Geek is also based on those same five principles. If you run your business, your department, or your career based on these five principles, you will most …

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leadership strategy

Modeling as a Customer Service Leadership Strategy

What is Leadership Strategy for Customer Service? My client heard me speak on IT customer service at a Connectwise conference. They wanted their IT staff to improve their already stellar customer service skills, so they contacted me to discuss my training programs. We went through the usual questions about the course outline, completion time, and …

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customer-service-training-vital-for-it

Why is Customer Service Training Vital for IT Professionals?

Customer service training recognizes that information technology and customer service are two symbiotic fields – both work in tandem to improve business efficiency while ensuring that customers stay retained and satisfied. While the involvement of IT in customer service remains well-documented and researched, what about the inverse?  Like all their counterparts, IT departments and companies …

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4 Customer Service Skills Every Employee Must Have

4 Customer Service Skills Every Employee Must Have

Customer service is a job role and a skill set. As a job role, it implies fulfilling customer needs and ensuring that they have a good experience so that they come back and give your company more business. As a skill set, customer service comprises a list of behaviors, attitudes, and mentalities that one can …

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customer service empathy

IT Customer Service Empathy: The Right Mindset

Customer service empathy is one of the five principles of IT customer service success. It means putting yourself in the position of the person you’re serving, whether an end-user, another type of customer, or a coworker. To develop a successful IT service strategy, you need leadership that can bring culture change. It requires all IT …

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great customer service

How to Improve Listening Skills on the Phone

Improve your customer service skills, build better relationships with your coworkers, and advance your career when you learn how to improve your listening skills. Listening skills are similar, no matter whether in person, in written communication, or on the phone. There are, however, subtle differences in your listening techniques depending on where you’re listening. When …

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how to be a better listener in person

How to Be a Better Listener in Person

Your ability to communicate successfully is directly related to your career success.  Listening well is also a big part of how to be a better communicator at work. Communication, of course, takes place in person, electronically on the phone and in virtual meetings, and in writing through email, text, and chat. Successful communication starts with …

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