What is Gratitude? Gratitude Definition Gratitude is a powerful, positive emotion that can have significant benefits for you, both personally and professionally. It is a state of appreciation for the good things in life, big or small, and acknowledging the role others play in our success and well-being. In the context of the CIOs, IT […]
Gratitude: The Ultimate Guide for IT Execs and IT Pros Read More »
Successful solutions providers, help desks, and internal IT departments build a culture of service based on five principles of customer service. Everything we teach and do at Compassionate Geek is also based on those same five principles. If you run your business, your department, or your career based on these five principles, you will most
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In today’s ever-evolving digital world, being up to date on the latest trends and technologies is essential for staying ahead of the competition. For many, IT certifications are a great way to prove your worth in the tech industry. By earning an IT certification, you can demonstrate your knowledge and expertise in a specific area,
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Language changes, whether we like it or not. It’s the same with culture, especially workplace culture. A sign of being irrelevant and out-of-touch is the use of old phrases and out-of-date language. That can indicate a lack of professionalism in the workplace. It can interfere with the customer service experience. It can also create barriers
Lack of Professionalism in the Workplace: Language Choices to Enhance Communication Read More »
CIOs, IT managers, and MSP owners know handling upset customers is crucial to providing excellent customer service and maintaining strong customer relationships. In this post, you’ll learn five key strategies you can share with your team for handling an upset or angry customer: Take a Deep Breath When faced with an upset customer, remain calm
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As an IT professional, it’s important to be aware of and respect the boundaries of both colleagues and customers. However, there may be times when someone doesn’t respect your boundaries. That’s when you need to know how to deal with someone who doesn’t respect boundaries. Here are three tips on how to handle the situation.
How to Deal With Someone Who Doesn’t Respect Boundaries: 3 Tips for IT Pros Read More »
Workplace bullying, a pervasive issue that transcends industries and job roles, is no stranger to the realm of Information Technology. With the increasing complexity and pressure in IT roles, instances of bullying are on the rise. CIOs, IT managers, and MSP owners need to know how to deal with a bully at work, including how
How to Deal With a Bully at Work: A Comprehensive Guide for CIOs and IT Managers Read More »
Passive-aggressiveness is everywhere around you. Your ability to deal with people who act passive-aggressively is one of the keys to building and maintaining successful relationships with the important people in your life. Passive-aggressive communication is a negative form of communication that combines indirect and overt aggression. It is characterized by expressing negative emotions, such as
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Do you have an annoying co-worker who drives you crazy? There’s no doubt that annoying coworkers can make work life difficult. Dealing with annoying colleagues is a challenge, from passive-aggressive comments to spreading office gossip, from inappropriate jokes to unwanted attention. Annoying behavior by coworkers can have a negative impact on the entire team. Fortunately,
How to Deal with an Annoying Coworker: Tips for IT Pros Read More »
As an IT manager, MSP, or CIO, you know that your IT team isn’t always dealing with people during their best moments. Frustrating tech problems, project setbacks, and stressful deadlines can bring out the worst in people – which means that as an IT manager, you need to ensure your team has the skills to
The Ultimate Guide to Dealing with Difficult People for IT Professionals Read More »
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