5 Levels of Listening During a Customer Service Call

Leaders who listen effectively are more successful. For IT teams, becoming a better listener is a key way to set apart good leaders from great ones. In this blog, we will explore the five levels of listening and their impact on leadership. From ignoring to empathetic listening, we’ll delve into each level and explain why […]

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What is Professionalism in the Workplace

Professionalism in the workplace is a key to your career success. Whether you are a Chief Information Officer (CIO), an IT manager, or an IT professional, understanding and embodying professionalism is crucial for personal growth and organizational achievement. Professionalism is a key part of leadership, whether you’re in an official leadership position or not. But

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Gratitude: The Ultimate Guide for IT Execs and IT Pros

What is Gratitude? Gratitude Definition Gratitude is a powerful, positive emotion that can have significant benefits for you, both personally and professionally. It is a state of appreciation for the good things in life, big or small, and acknowledging the role others play in our success and well-being. In the context of the CIOs, IT

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The 5 Principles of IT Customer Service

Successful solutions providers, help desks, and internal IT departments build a culture of service based on five principles of customer service. Everything we teach and do at Compassionate Geek is also based on those same five principles. If you run your business, your department, or your career based on these five principles, you will most

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Why Get IT Certification?

In today’s ever-evolving digital world, being up to date on the latest trends and technologies is essential for staying ahead of the competition. For many, IT certifications are a great way to prove your worth in the tech industry. By earning an IT certification, you can demonstrate your knowledge and expertise in a specific area,

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Lack of Professionalism in the Workplace: Language Choices to Enhance Communication

Language changes, whether we like it or not. It’s the same with culture, especially workplace culture. A sign of being irrelevant and out-of-touch is the use of old phrases and out-of-date language. That can indicate a lack of professionalism in the workplace. It can interfere with the customer service experience. It can also create barriers

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How to Handle an Upset Customer

CIOs, IT managers, and MSP owners know handling upset customers is crucial to providing excellent customer service and maintaining strong customer relationships. In this post, you’ll learn five key strategies you can share with your team for handling an upset or angry customer: Take a Deep Breath When faced with an upset customer, remain calm

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How to Deal With Someone Who Doesn’t Respect Boundaries: 3 Tips for IT Pros

As an IT professional, it’s important to be aware of and respect the boundaries of both colleagues and customers. However, there may be times when someone doesn’t respect your boundaries. That’s when you need to know how to deal with someone who doesn’t respect boundaries. Here are three tips on how to handle the situation.

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How to Deal With a Bully at Work: A Comprehensive Guide for CIOs and IT Managers

Workplace bullying, a pervasive issue that transcends industries and job roles, is no stranger to the realm of Information Technology. With the increasing complexity and pressure in IT roles, instances of bullying are on the rise. CIOs, IT managers, and MSP owners need to know how to deal with a bully at work, including how

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How to Deal with Passive-Aggressiveness

Passive-aggressiveness is everywhere around you. Your ability to deal with people who act passive-aggressively is one of the keys to building and maintaining successful relationships with the important people in your life. Passive-aggressive communication is a negative form of communication that combines indirect and overt aggression. It is characterized by expressing negative emotions, such as

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