You may not think of the need to be a good listener in writing, but your customers want you to understand their written communication (email, text, or chat) every bit as much as their spoken communication. Tips on How to Be a Better Listener in Writing Whether in person, on the phone, or in written […]
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I recently moved this site to a new hosting provider. I made the change to improve the speed and thus the responsiveness of CompassionateGeek.com and our elearning courses. Shortly after completing the move, a few users complained about odd site errors. Among the errors, their progress wasn’t showing in their accounts, buttons were missing, and
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Have you ever been a victim of office politics? Sometimes, it’s the work environment that creates workplace politics, but sometimes it’s choices you make about how you treat your customers and coworkers. Are You Creating Advocates or Detractors Behind Your Back? You can create advocates among your customers and end-users by delivering outstanding customer service
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I am frequently asked for recommendations on how to follow up on a training presentation or a speaking engagement. This book club reading list is a great place to start. Start a Customer Service Book Club Whether you’re an MSP owner, own a different type of technology business, a CIO, an HR manager, or another
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Is great customer service important? High-quality customer service leads to a positive customer experience, customer happiness and that leads to word-of-mouth promotion, the most effective way to promote your business or build a great reputation. By improving your customer care, you’ll help your customers feel important and that helps establish a connection. As you interact
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