Five Critical IT Customer Service Mistakes

Customer service work can be a tough job, whether you’re supporting computer users or retail customers. Some common mistakes can undermine the customer service experience. Fortunately, they’re easy to avoid once you’re aware of them. Customer Service Mistakes Here are five common mistakes guaranteed to ruin customer service experiences and kill good customer service: 1. […]

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Four Magical IT Customer Service Phrases (What to Say in Nearly Any Situation)

Customer service is all about relationships. Admittedly, sometimes the relationship has a very short life, such as when a call center technician gets a call for simple tech support like a password reset. Still, there’s a relationship. Even if the interaction lasts only two or three minutes, the other person’s memory of the interaction becomes

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10 Ways to Be a Better Listener from the IT Customer Service Pros

Your ability to listen well is crucial to providing good customer service. When you listen well, your customer or coworker feels heard and respected. They will have confidence that you understand their issue. When you listen well, you’re more likely to correctly identify the solution to their issue. That saves you and the other person

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IT Customer Service 101: How to Deal with an Angry Customer or End-User

What can you do, as an IT customer service provider, when you have to deal with someone who’s really angry? What about providing customer service to someone who’s being unreasonable? How about someone who’s just really rude? First of all, let’s acknowledge that situations like that suck. They can be just awful. No doubt about

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Customer Service Training Tips: 6 Ways to Show Respect to Other People

You don’t have to feel respect for another person in order for you to act with dignity and respect. You also don’t have to agree with another person or even like them to treat them in a respectful manner. Feeling respect for someone is internal for you. The other person has done or said things

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5 Reasons to Invest in Online Customer Service Training

Some of the benefits of online customer service training seem obvious, such as team members being able to work at their own pace, not having the entire team away at the same time for training, and the ability to monitor individual progress. Compassionate Geek online IT customer service training is tailored for people using real-world

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Customer Service Training Tips: How to Communicate Successfully Using Email

When you consider the myriad alternatives to email including Slack, Teams, texting, and chat, among others, it’s easy to think that email is an old-school, obsolete communication channel. In fact, the total volume of email increased by 7% in 2021 (GlobeNewswire) and more than half of the world’s population uses email. (PitchFunnel). In other words,

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IT Customer Service 101: How to Deliver Bad News

Delivering bad news is never easy. Unfortunately, it’s occasionally part of your job in IT customer service. Being able to deliver bad news with grace and aplomb is an important career skill. When you have to deliver bad news, the people who receive it will remember when you do it well and when you do

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9 Inspiring Customer Service Training Ideas for Your IT Team

Are you planning on helping your team up their customer service game? Here are nine customer service training ideas you can use to help your team excel. Creating a culture of customer service is not limited to training sessions. You must also demonstrate, by your behavior choices, how you want your team to act with

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Customer Service Skills: 7 Ways to Improve Your Empathy

Empathy is one of the core customer service skills. In fact, it’s one of the five principles of IT customer service success. Your leadership team may have talked about the importance of empathy for your customers. You’ve probably read many articles about the importance of empathy, but how can you improve your empathy? Empathy is

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