5 Ways to Be a Better Listener

One of the most common complaints people have about customer service and technical support is that they want the support person to be a better listener. It’s not that hard, but it does require awareness and intentionality. You must be aware of the need to be a better listener, and you must also be intentional about choosing good listening habits.

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How to Be a Better Listener

Here are five ways you can be a better listener starting right now.

Pay Attention

First, pay attention to the person speaking. Lose distractions such as your phone or laptop. Focus on understanding and remembering what the other person says.

Withhold Judgment

Next, withhold judgment. That can come later, after you fully understand what the speaker was saying and the meaning of their words. You don’t have to agree with them to understand them.

Ask Questions

Next, ask open-ended questions to gain a deeper understanding. A great example of such a question is “Can you tell me more?”

Summarize Your Understanding

Next, summarize your understanding of what the other person said. For example, you might say, “Let me summarize what you just said to make sure I understand you correctly.

Stop Talking

And finally, the best way to be a better listener is to stop talking. Remember, the wisdom of the Dalai Lama: “When you talk you’re only repeating what you already know. But, if you listen, you may learn something new.”

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