Compassionate Geek Train-the-Trainer Resources

Resources to Help You Teach Compassionate Geek Customer Service Training for IT Staff

The Annotated PowerPoint Deck

Customer Service, Compassion, and Computers: Making Them Work Together to Enhance Customer Relationships
from Don Crawley

Videos with Stories

The following links are to videos in which I tell stories. You’re welcome to use these videos in your training as long as you show them in their entirety with no editing.

• How to Handle Other People’s Emotions When You Just Can’t Relate
• Overcoming Obstacles
• Three Roadblocks to Success
• How to Say No Without Alienating Your Customer
• Terms of Non-Endearment and Breaking the Rules
• The Mysterious Tattooed Barista (Or How to Be a Good Listener)
• Unaware or Don’t Care? Either Way, It’s Bad
• A Compassion Test: What Would I Do?
• Reputation Management: The Power of One
• Is Arrogance Killing Your Career?
• How to Deliver Bad News

Online Resources

• Website: DonCrawley.com and CompassionateGeek.com
• Blog: Compassionate Geek Blog
• YouTube: youtube.com/doncrawley

Social

• Facebook: www.facebook.com/DonRCrawley
• Twitter: www.twitter.com/doncrawley
• LinkedIn: www.linkedin.com/in/doncrawley

Compassionate Geek Podcast

• iTunes: https://itunes.apple.com/us/podcast/the-compassionate-geek/id660882564?mt=2
• Stitcher: http://www.stitcher.com/podcast/don-r-crawley/the-compassionate-geek

Tech Resources

• Tech training website: www.soundtraining.net
• YouTube: www.youtube.com/soundtraining

Books

Don’s Amazon Author Page: http://amazon.com/author/doncrawley

• The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service by Don R. Crawley
• Don’t Believe Everything You Think by Thomas N. Kida
• How to Win Friends and Influence People by Dale Carnegie
• Man’s Search for Meaning by Viktor N. Frankl
• 7 Habits of Highly Effective People by Stephen Covey
• 8 Minute Meditation Expanded: Quiet Your Mind. Change Your Life by Viktor Davich
• Win Forever: Live, Work, and Play Like a Champion by Peter N. Carroll, Yogi Roth, Kristoffer A. Garin
• Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman
• Social Intelligence: The New Science of Human Relationships by Daniel Goleman
• One Small Step Can Change Your Life: The Kaizen Way by Robert Mauer, PhD.
• In Search of Excellence by Thomas J. Peters and Robert H. Waterman, Jr.